Jozsef Dudas Email & Phone Number

Hungary

Hungary

Debrecen Metropolitan Area

Acting as automation software and software services sales operations specialistOwn customer portfolio in the EMEA region for Academic, Corporate, and Enterprise accountssoftware plan renewalsContributed to personal revenue growth following company targets year over yearComplete opportunity lifecycle managementResponsible for quote to cash lifecycle, from offer creation through order acknowledgementImplemented easy-to-use, comprehensive processes to assist other sales functionsHelped making the transition to the company's new subscription model as smooth as possible by engaging onto educating sales and existing customersContributed to new talent mentoring for Enterprise, Corporate and Academic accounts with 100%success

As a 3D Artist I have the chance to participate in many cool and fancy projects, such as realizing beautiful interior visuals, outdoors and residential areas, as well as creating content for games. Gained great experience working remotely and keeping tight deadlines, matching requirements, satisfying implementation of new ideas and adding in always some more than expected.

Luxembourg

Most important duties included managing the team and managing their schedules accurately. Optimum availability of support from the company's employees and insurance partner offices, as well as the immediate elimination of various hardware-related errors awaiting quick resolution.Personal 1-1 meetings with team members weekly or bi-weekly.Participation in tactical meetings.Management of feedbacks, implementation of problem requests to be improved further through change management.Making sure and guaranteeing SLAs are met for incoming VIP customers.Face 2 Face support in place for the employees.

Hungary

Collaborating internally with Designers and Front-End on the creation of landing and sub pages. Personalizing WordPress themes, making sure that the web content is both beautiful and accessible through desktop and mobile devices.Collaborative work with and within the Marketing team to understand and implement company strategy and translate requirements into business solutions.

Hungary

Merging abroad sites procedures to follow standard SSC protocols, while minimizing overdue Global AR of the French and Belgian Flowserve entities.Effective controlling of the creation of the new sales orders and client accounts in Oracle and SAP while finely analyzing the maximally applicable credit limits.- Decreasing outstanding AR below 20% and clearing off aged items over 180 days.- Running weekly reports to check new invoices against paid and overdue invoices.- Masking Excel files with macros using VBA to help the team's work to find moreeasily each account's credit limit vs. recorded sales orders.

Hungary

Re-created the 3D visual equivalents of the products manufactured by the vendor to match multiple platforms for advertisement purposes, such as own website, Facebook and webshops.Created photorealistic visual environments to represent each product in it's natural milieu. Helped in creation of product brochure and flyers.

Having reached my first biggest achievement within the Information Technology / Helpdesk industry with my abilities, personal skills and knowledge I actually remain constantly responsible for the following:- Supervising a multilingual and multicultural group of Level1,5 agents (currently 9 people),- Serving the group with technical knowledge and process-matching directions in unknown or complex situations,- Reporting daily to the Service Delivery Manager and to the main client, Exide Management,- Serving Exide employees with technical assistance for Exide-built applications up to Level 2,- Providing end-user desktop support,- Managing access rights within Active Directory,- Use and troubleshooting of Citrix Xenapp / Virtual desktop environments,- Troubleshooting Hardware appliances and Network defects,- Assistance given by phone and email,- Using CRM-based Service-Now ticketing system,- Elaborating solution database,- Creating agent-focused productivity statistics for the constant improvement of the team as per SLA results,- Conducting training sessions, weekly meetings to satisfy new procedures' go-live on an effective and quick way,- Providing soft-skill related advices on a daily basis,- Setting up weekly schedule rotas to match client expectation and service coverage, - Constant use of French (users) and English (client and users) language,- Keeping country specific IT Managers personally updated upon daily findings,- Helping on perfecting the right procedures for each country.

London, United Kingdom

Helped creating a great package and product visual ensemble for an e-cig and it's liquids to match e-commerce prerequisites.

Ungarn

- Reporting/solving issues within individual hotel bookings,- Handling the incoming phone calls and emails from the clients and service providers (Hotels), mainly in French and English,- Constant contact with the service providers,- Elaborating satisfaction surveys,- Creating translations, documentations and helpfiles.- Main clients (in regular contact with):French Accorhotels chain, U.S. Hilton and Marriott residences.

Zürich Und Umgebung, Schweiz

- Supporting GMC-made products,- Customizing factory printing workflows,- Retouching design and production-related issues,- Phone and email contact in English and French,- Working on remote assistance, using Agilia and Salesforce ticketing system,- Assisting enduser knowledge,- Constant contact with Level 2 in Czech Republic while problematic situation,- Determining proactively the issues' importancy level,- Translating documentations from english to french and vis versa. - Certified in: Inspire Designer (main Design and automated user database software) Inspire Automation (big mass production flow automatizer software) Inspire Storefront (webshop and portal building) and Inspire Interactive (online document and letter and user rights handling software).- Main clients (in regular contact with):Vontobel, Société Générale, BCEE - Banque et Caisse d'Épargne de l'État du Luxembourg, GI Solutions, Aimia, Ricoh.

Basel Und Umgebung, Schweiz

- Assisting internal endusers in French and Enlish.- Software and hardware support: incident escalation to external groups and internal levels.- Outstanding network, MS Outlook, printers and Office Suite support.- Premium users’ banking applications support.- Working on remote assistance, using Remedy-based ticketing system.- Assisting enduser knowledge.- IP Telephony, Hardphone and Blackberry Support.- Usage of predefined solutions.- Chase and follow-up calling to ticket’s solvers.

- Software and hardware support for worldwide car dealers and repair stations, garages.- Accepting trouble tickets and phone calls.- Troubleshooting software and hardware issues with the appropriate solutions at the first contact.- Correcting the predefined solutions.- Respecting all tickets’ individual SLAs, according to priority level, VIP customers and solution time.- Contacting L2, L3 and onsite support.- Reporting all possible gathered information into ticket history.- Providing remote assistance and remote support.- Troubleshooting servers and technical equipments.

Ba" Type Degree, French Language And Communication-Media Studies; English; French Language Studies

Graduation

Preparation for; IT courses and advanced level computer-science knowledge

Education record