Jessica Shelton Email & Phone Number

Technical lead on consulting projects designed to help Google partners, customers, and agencies leverage data effectively in a privacy-safe environment. Recent project work:In 2022 I led a cross-functional workgroup across YouTube, Search, and Google Ads in preparing for new online advertising privacy and consent regulations (Essential-only Mode).In 2021 I guided Google's Professional Services team in building a knowledge framework, training curriculum, and live content to keep the company abreast of industry and regulatory privacy changes impacting Google Ads products and clients.In 2020 I designed and deployed the US Google Operations Center onboarding program during COVID wfh lockdown to train customer support teams in anticipation of the US site launch. Partnered with internal teams to develop the training model, content, tools, and workflow processes.

Launched Google's Academy for Ads as a unified platform for training external clients on Google Marketing and Ads products, supporting over 100,000 users.

Senior lead for the Training team, driving support of DoubleClick Ads and Google Analytics products to improve internal and external customer experiences, facilitating over 200 live workshops.

Technical account lead guiding agencies and marketers through onboarding and adoption of DoubleClick’s AdTech platform. Supported over 100 clients in maximizing value by configuring custom online advertising and reporting tools.