Experience in managing and improving the quality and efficiency of IT services for the company platform. I am passionate about delivering service excellence and ensuring customer satisfaction, as well as fostering a culture of collaboration and innovation among my team and stakeholders.I have a strong background in ITIL processes, which enables me to design, implement, and optimize service management processes and tools, as well as to handle complex and critical issues with agility and professionalism. I also enjoy mentoring and coaching other service managers and engineers.