João Aleixo Email & Phone Number

Lisbon, Portugal

Job Profile SummarySpecialist for the operation of a specific IT solutions. Delivers and deploys IT products and services with end-to-end accountability in conjunction with the Product Manager. Responsible for the optimization, reliability, efficiency and availability of the IT assets, solutions and capabilities in a industrialized manner in accordance with best practices, rules and policies. Acts as a kind of consultant for the operation and change of existing solutions as well… Show more Job Profile SummarySpecialist for the operation of a specific IT solutions. Delivers and deploys IT products and services with end-to-end accountability in conjunction with the Product Manager. Responsible for the optimization, reliability, efficiency and availability of the IT assets, solutions and capabilities in a industrialized manner in accordance with best practices, rules and policies. Acts as a kind of consultant for the operation and change of existing solutions as well as entry into service of new solutions.Job Description:- Ensures the provisioning of new software packages and upgrades.- Maintains the infrastructure in operational condition in line with OLA/SLAs.- Monitors and tracks system performance against negotiated service-level agreements (SLAs).- Communicates improvement, updates and obsolescence management of products to the IT Product Manager.- Provides support 24 hours per day, 7 days per week, depending on the needs of the company and the use of automated scheduling and remote monitoring.- Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.- Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.- Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment. Show less

Lisbon, Portugal

Quality Assurance testing and E2E validation

Lisbon, Portugal

• Neighbor swap and management for new swap activities• Script generation for neighbor creation• Troubleshooting of scripts and neighbor issues• Audit and correction of neighbors• Manual rollback of sites and troubleshooting• Workflow management and optimization of all above activities

Lisbon, Portugal

• Troubleshooting of customer complaints and network incidents• Layer implementation within network• Preparation and generation of implementation scripts• Solution creation for implementing new layers• Licensing validation• Site validation and acceptance• Network clean-up activities• Workflow management and optimization of all above activities

Lisbon, Portugal

• Network implementation of new layers and stations• Troubleshooting of implementation issues (Planning,Parameters, Hardware, Software)• Performing testing and validation of implementations• Reporting and solving issues found during implementationwithin planning, parameters validation, hardware• Creating solutions for optimizing and reducing team workload,while maintaining top delivery• Preparation and generation of implementation scripts

Lisbon, Portugal

• Network implementation of new layers and stations• Troubleshooting of implementation issues (Planning,Parameters, Hardware, Software)• Performing testing and validation of implementations• Reporting and solving issues found during implementationwithin planning, parameters validation, hardware• Creating solutions for optimizing and reducing team workload,while maintaining top delivery• Preparation and generation of implementation scripts

Lisbon Area, Portugal

• Network implementation of new layers and stations• Troubleshooting of implementation issues (Planning,Parameters, Hardware, Software)• Performing testing and validation of implementations• Reporting and solving issues found during implementationwithin planning, parameters validation, hardware• Creating solutions for optimizing and reducing team workload,while maintaining top delivery

Lisbon Area, Portugal

Lisbon Area, Portugal