Experienced Leader with a Strong Background in Operations and Project ManagementGreetings! With over 13 years of valuable experience in the call center industry, I have honed my skills as an agent, supervisor, coordinator, and coach. My journey has been marked by continuous growth and dedication to excellence.During my 9-year tenure in Project P2P and OTC for a multinational client with subsidiaries across Europe, I had the privilege of being promoted to Manager. My leadership abilities enabled me to drive successful projects and fostered a culture of collaboration and achievement within the team.Over a year ago, I embraced a new challenge as a cross-functional leader for a strategic S&P project. This role has allowed me to leverage my diverse skill set and develop innovative solutions while collaborating with multidisciplinary teams.My passion lies in creating efficient workflows, fostering employee development, and delivering exceptional results. I thrive in dynamic environments, where I can lead and inspire teams to achieve ambitious goals.Operations Cross Functions Lead - S&P Client Operations Lead Manager for several lines ( OTC) for 8 countriesSkilled in business process, Business Planing, Financial forecasting and executionPassion for leading teams and making them achieve their goals.“It's not the money that matters. It's the people you have and how you lead them.” (Steve Jobs)