João Dinis Email & Phone Number

Supervising and monitoring the execution of bank transitions between final customer and the financial institution.Liaising with Compliance, AML and Fraud Teams in assessing potential suspicious transactions.Managing, coaching, developing, and supporting a team of agents of different nationalities.Monitoring the delivery of projects by the team, with Compliance and Customer Security Data requirements.Developing processes and procedures for sustaining and improving team performance, as well as participating and completing special projects as assigned.Focused on encouraging and creating dynamics that enhance the focus on detail in the face of the requirements of a project where Compliance and Customer Security Data are crucial.

Lisboa

Managing and supporting a team of 10 to 15 Team members, focused on delivering dedicated and exclusive service to several customers in the Gaming or Accommodation/Travel industry.Designing and implementing strategies and processes towards completing and excelling the team’s overall targets and special projects.Creating strong dynamics between Team Members and Management, towards focusing the team on providing outstanding, positive, and empathetic customer service.

Lisboa

Managing and supporting a team of 10 to 15 Team members, focused on delivering dedicated and exclusive service to several customers in the Gaming or Accommodation/Travel industry.Designing and implementing strategies and processes towards completing and excelling the team’s overall targets and special projects.Creating strong dynamics between Team Members and Management, towards focusing the team on providing outstanding, positive, and empathetic customer service.

Lisboa E Região, Portugal

Developing and implementing Training Programs, designed to be delivered on a quarterly, bi-annual and annual basis.Provide initial and ad-hoc training requirements, including soft skills or product-specific training.

Lisboa

Managing and supporting a team of 10 to 15 Team members, focused on delivering dedicated and exclusive service to several customers in the Gaming or Accommodation/Travel industry.Designing and implementing strategies and processes towards completing and excelling the team’s overall targets and special projects.

Lisboa E Região, Portugal

Analyzing Quality and Customer Experience feedback and providing feedback towards potential personal and team improvements.Assessing necessary requirements for people/teams to continue develop their tasks, whilst introducing necessary development and training actions.Supporting and promoting a department-wide Coaching and Learning culture by facilitating workshops, learning events, forums, and meetings.

Lisboa E Região, Portugal

Coordenar equipas de inbound e outboundProcessar folhas salariaisDinamizar equipas de vendasApoiar os assistentes no contato telefónico com clientesMinistrar formaçõesExperiência na utilização de ferramentas características de Contact Center (CTI, CRM, outros).Analise e Reporting no controlo de produtividade, eficiência e gestão de resultados.Função desempenhada para o cliente PT

Lisboa E Região, Portugal

Curta-Metragem "Ténue" para o Festival - Estoril Film FestivalCobertura da “Feira de Agosto de Grândola 09” (concertos do cartaz)Curta-metragem “13 45” (link do trailer - http://www.vimeo.com/6144476)Cobertura do 6º Festival internacional de Cinema Independente “indie Lisboa´09”Cobertura do Festival "NOVOS FADOS LX09" no Santiago AlquimistaCobertura de eventos culturais e conferências, para SpeakyTv (tv online)

Lisboa E Região, Portugal

Coordenar equipas de inbound e outboundProcessar folhas salariaisDinamizar equipas de vendasApoiar os assistentes no contato telefónico com clientesMinistrar formaçõesExperiência na utilização de ferramentas características de Contact Center (CTI, CRM, outros).Analise e Reporting no controlo de produtividade, eficiência e gestão de resultados.Função desempenhada para o cliente PT

Lisboa E Região, Portugal

Contacto telefónico Linha de Fidelização Outbound e Campanhas Outbound

Lisboa E Região, Portugal

Operação e manutenção de followspot na peça “Jesus Cristo SuperStar” no teatro Politeama

Lisboa E Região, Portugal

Operação e manutenção de followspot na peça “Jesus Cristo SuperStar” no teatro Politeama

Lisboa E Região, Portugal

Várias tarefas desempenhadas como técnico de palco na peça “Musica no Coração”

Lisboa E Região, Portugal

Contacto telefónico em Apoio ao Cliente 1696/Linha de Fidelização Inbound e Campanhas Outbound

Lisboa E Região, Portugal

Lisboa E Região, Portugal

Lisboa E Região, Portugal

Preparador de pizzas; atendimento ao publico; responsável de caixa