João Henrique V. Email and Phone Number
• Over 9 years working with adops and providing technical support on ad tech platforms, especially programmatic, for companies in Brazil, USA and Europe, including solutions and management, based on their goals;• Large experience with programmatic media (ADX, SSP and DSP);• End-to-end customer experience;• Project management and team leadership;• Postgraduate degree focused on marketing and digital media.
Globo
View- Website:
- globoagencia.com
- Employees:
- 6
-
Senior Programmatic Media Strategist (Ad Operations)Globo Feb 2023 - PresentSão Paulo, Brasil• Management of the entire programmatic media ecosystem;• Establishing solid partnerships with companies at all levels;• Responsible for overseeing client pacing & performance across digital media portfolio;• Forward thinking strategies and innovations;• Proactively working with client services on campaign set-up and optimization strategy;• Working with the data team to provide analytical insights. -
Customer Experience Coordinator (Ad Operations)Teads Jul 2022 - Feb 2023São Paulo, Brazil• Managing projects based on current business needs;• Technical support on ad tech platforms (programmatic DSPs and Teads platforms);• Serve as main point of contact for selected agencies;• Implementing third party ad server pixels into our creative enhancement studio for campaign tracking purposes;• Manipulating reporting to address the specific needs of our customers;• Executing screenshots and demos for customers. -
Programmatic Media Analyst Ii (Ad Operations)Globo Jan 2022 - Jul 2022São Paulo, Brazil• Serve as main point of contact for selected agencies;• Set up of deals via DSPs (DV360, Yahoo and MediaMath) on Google Ad Manager;• Management of ad trafficking and reporting, to enforce quality assurance processes for accounts;• Manage all requests submitted to the workflow management system;• Follow-up on all pending items with clients, to a satisfactory conclusion;• Ensure all SLAs are being met and regularly check pended cases;• Management of available inventory;• Financial closure procedures. -
Ad Operations Analyst (Ad Operations)Globo Nov 2020 - Jan 2022São Paulo, Brazil• Supervision of the digital campaigns, in order to confirm that all settings and/or patterns are correct; • Maintenance of the communication interface between the ad operations section and the business analysts;• Implementation of ads (TAG, HTML5, jpg, png, gif, URL and pixel);• Reporting with the results of the digital campaigns. -
Technical Solutions Consultant Ii (Professional Services)Operative Sep 2017 - Nov 2020São Paulo, Brazil• Serve as the primary point of contact between the customer and Operative for testing, execution, optimization and troubleshooting;• Responsible for preparing and providing specific documents, training and workshops to achieve the customer's daily needs;• Maintenance of regular check-ins with the customer’s team to ensure satisfaction and adherence to ETAs;• Committed to providing all the necessary support related to the customer’s concerns and always available to discuss suggestions;• Constantly working with the project manager and the solutions manager to develop action plans to resolve possible issues and red flags;• Monthly travels to stay on site (Rio de Janeiro – Barra da Tijuca | Customer – Globosat/TV Globo). -
Customer Service Manager (Managed Services)Operative Feb 2017 - Sep 2017São Paulo, Brazil• In charge of leading OPEC’s section, with focus on attending customers predominantly North-Americans and Brazilians;• Control of cases sent by customers, with the intention of assisting in solving problems and possible doubts;• Exercise the necessary leadership, through meetings, aiming at the individual and/or collective improvement of the team components, both in the communication and in the software part;• Periodic meetings with customers, to show both the theoretical and practical results and even discuss improvements;• Focal point for critical escalations. -
Ad Operations Analyst Ii (Managed Services)Operative Feb 2015 - Feb 2017São Paulo, Brazil• Responsible for providing assistance to all customers affiliated to the company in Brazil and in other headquarters around the world;• Implementation of ads, TAGs and URLs until the report with the results of the online campaigns;• Supervision of campaigns, in order to confirm that all settings and/or patterns are correct;• Maintenance the communication interface between customers and media companies;• In charge of internal and external documents. -
Financial Analyst Ii (Finance Department)Fame Fábrica De Aparelhos E Material Elétrico Ltda. May 2011 - Feb 2015São Paulo, Brazil• In control of maintaining direct contact with the company's customers, in order to resolve possible discrepancies related to the financial part;• Interaction with the sales team spread throughout Brazil, focused on solving possible doubts regarding the supply of products and due dates of trade bills;• Sending and monitoring of specific documents, internally and externally. -
Customer Service Specialist (Consortium)Uranet Projetos E Sistemas Oct 2010 - May 2011São Paulo, Brazil• Responsible for providing all needed information to Honda’s consortium members, regarding contractual issues and to clarify any additional questions related to the consortium plan;• Periodic meetings with management sectors, always aiming to improve the communication with the clients;• Development and maintenance of specific documents for diversified consortium members. -
Business Sales Consultant (Sales Department)Central Prática | Educação Corporativa Apr 2010 - Oct 2010São Paulo, Brazil• In charge of prospecting of customers working on the legal and business areas;• Sale of events and workshops to the target audience of different areas, such as tax law, criminal law, environmental law, civil law and so on;• Responsible for the marketing approach by e-mail and by phone.
João Henrique V. Education Details
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Marketing And Digital Media -
Social Communication - Publicity And Advertising -
English Language And Literature/Letters
Frequently Asked Questions about João Henrique V.
What company does João Henrique V. work for?
João Henrique V. works for Globo
What is João Henrique V.'s role at the current company?
João Henrique V.'s current role is Programmatic Media Specialist | Account Manager | Ad Operations | Customer Experience.
What schools did João Henrique V. attend?
João Henrique V. attended Fgv - Fundação Getulio Vargas, Universidade Paulista, United Idiomas.
Who are João Henrique V.'s colleagues?
João Henrique V.'s colleagues are Isabella Marinho, Francesco Iaselli, Eddie Beauford, Patricia Freire, Charlotte Keisers, Flynn Mendelsohn, Auricelia Cordeiro.
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João Henrique V. do Carmo
Estudante De Ciência Da Computação - Universidade Federal De RondôniaPorto Velho, Ro
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