Development of an application to be integrated with CISCO Finesse.Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization.This application provides to agent and supervisors the possibility to classify the call or email received.Key Words and Technologies: Intellij, Angular, TypeScript, Java EE, Hibernate, Postgresql, SQL Server, Informix, Apache Maven, Spring-boot, Git, Cisco UCCX, Cisco Finesse, Cisco Webex, Cisco Social Miner, Cisco CUIC

OM+ is an integration tool that guarantees the managent of clients core business processes, which are called orders. As an example, a simple account creation implies a lot of comunications between clients end system. OM+ is responsible to manage those comunications until the whole process is completed. This team is responsible to the develop a Roadmap of new features for the tool. As example of clients that use this product we have Vodafone Portugal, Vodafone Turkey, Vodafone Dubai, GALP and Safaricom.Key Words and Technologies: Intellij, Java EE, JSF, PrimeFaces, Hibernate, JDBI, SQL Oracle, JMS, Apache Maven, TIBCO, WebMethods

Consultant in information systems through the implementation of a new Dunning system and improvements over the old system.- Improvements in Old System Dunning: Since the number of customers has increased significantly, the main change is based over the implementation of Dunning modules. Previously, each module was executed sequentially and therefore have a low performance. With the changes made, all modules now run with Threads, with the number of threads defined in a configuration table.- New Dunning System: Creating a Java application to manage Dunning modules, set up a table and based on the state, each module Dunning will be released by the Java application if the module are configured as active. These modules are all developed in PL / SQL being run by applying to each client who is in the state of Dunning.Key Words and Technologies: Eclipse, JavaEE, PL/SQL, Bash Shell, Oracle SQL, Oracle SQL Developer

Development of Telecom Billing Systems ( Processing, Rating, Rerating, Billing, Invoicing and Reporting) in the International Market.Projects:* Baseline: ** Functional and Technical documentation of the customizations;** Deployment of packages oriented to the functional groups; ** E2E Test (3 streams included: BRM, AIA and Siebel).* MTCXXI:** Deployment of configuration packages;** Implementation of Discounts according to the client needs;** Implementation of BIP 11g reports.** Implementation of Rafmik process, to be available for revenue assurance;** Implementation of BI interface. Implementation of materialized views and views that provides data from BRM to BI team.* TTXXI:** Implementation of BI interface. Implementation of materialized views and views that provides data from BRM to BI team.** Update the Invoice method according to client needs.* CVTXXI:** Implementation of BI interface. Implementation of materialized views and views that provides data from BRM to BI team.Key Words and Technologies: Billing, CDR's, Telecom,Oracle BRM (7.4 and 7.5), Oracle BIP, BI, Reports

Development of Telecom Billing Systems ( Processing, Rating, Rerating, Billing, Invoicing and Reporting) in the International Market.