Regional South America Infrastructure And Security Manager
Campinas Area, Brazil
● Responsible for IT infrastructure and team management (8 South American divisions(Brazil andArgentine), 14 data centers, over 1500 users, over 140 servers, networks, communication links, voice, PBX, Office end-user software, backup, data security);● Hierarchical report to Head Quarter in France;● KPI management;● Regional Budget for IT Management linked with Group strategic plan;● Manage all IT Regional contracts, suppliers and services; SLA Management;● Manage… Show more ● Responsible for IT infrastructure and team management (8 South American divisions(Brazil andArgentine), 14 data centers, over 1500 users, over 140 servers, networks, communication links, voice, PBX, Office end-user software, backup, data security);● Hierarchical report to Head Quarter in France;● KPI management;● Regional Budget for IT Management linked with Group strategic plan;● Manage all IT Regional contracts, suppliers and services; SLA Management;● Manage Regional IT Security, policies, communication and site security auditor;Most Significant Projects:● Implementation of Service Desk level 1, 2 outsourcing Company(CAPGEMINI) and server / network administration for 7 divisions; Gains: cost reduction 918KR$/year, SLA creation, IT processes, procedures and work standards documented and shared;● Printers Outsourcing implementation with Lexmark at country level;● Supplier SLA administration. Centralization, service monitoring committees, reporting, improvementaction plans follow-up;● Servers infrastructure and networks updated; VMWare implementation(Virtualization). Gains: reducedoperating costs with administration, reliability in services(downtime < 0,1%);● Improvements on divisions datacenters with failover set;● Software and default backup policies for plants implementation(NETBACKUP). RTO(Recovery Time Objective) and RPO(Recovery Point Objective) improved;● Upgrade divisions communication links and monitoring creation, backup links implementation.● Equipment Standardization and purchase price lists creation/regional negotiation: Lenovo computers,Dell servers and CISCO network devices; Gain on support speed, agility on purchases and purchasescost reduction;● Symantec Altiris IT Management Suite Implementation;● Security audit and improvement action plans formalization;● CIs monitoring tool (NAGIOS) implementation;● DRP creation – (step 1) and annual test plan. Show less