Co-implemented and monitored digital initiatives to improve insurance experiencefor customers, resulting in increased satisfaction and optimized operations.Worked with cross-functional teams (project managers, engineerings and designers) to mapand prioritize customers and operational needs.Planned and conducted experiments (A/B tests, painted door) to compare solutions andprioritize rollouts.Onboarded Business Analysts, by training them on technical skills… Show more Co-implemented and monitored digital initiatives to improve insurance experiencefor customers, resulting in increased satisfaction and optimized operations.Worked with cross-functional teams (project managers, engineerings and designers) to mapand prioritize customers and operational needs.Planned and conducted experiments (A/B tests, painted door) to compare solutions andprioritize rollouts.Onboarded Business Analysts, by training them on technical skills and planing their tasks. Show less

Business analyst at Customer Excellence Platform, building data structure, planing and executing experiments, and using strategical thinking to prioritize initiatives rollouts.

Product and Finance team coordinator at AVINC NGO.AVINC (A Vida no Cerrado) is a youth movement in defense of the most biodiverse tropical savannah on the planet and its natural heritage. Our work involves socio-environmental education and the engagement and articulation of Brazilian youth in favor of the conservation of the biome.

Assistant project manager in the implementation of new sorting and storage equipment. • Development of a production plan tool to reorganize/optimize scheduling management (audit of the existing tool, cross-functional work with operational staff on-site, proposal for a new tool, proposal for an organization for the high season).• Accompaniment in the handling of new processes and equipment by the teams in place (participation in recipe planning before start-up… Show more Assistant project manager in the implementation of new sorting and storage equipment. • Development of a production plan tool to reorganize/optimize scheduling management (audit of the existing tool, cross-functional work with operational staff on-site, proposal for a new tool, proposal for an organization for the high season).• Accompaniment in the handling of new processes and equipment by the teams in place (participation in recipe planning before start-up, popularization of new processes, writing of operating procedures, coordination of training). Show less

Project Manager of 4 consulting teams, organizing activities, leading people, helping with the project and managing meetings between consultants and companies.

Consulting for 2 companies solving problems about Business Model, Commercial Study, Sales Plan, Financial Plan and Internal Management

Scholarship holder of the PIBIC - CNPq program at the Product Engineering and Design Laboratory -LIDEP. Developed Product Lifecycle Analysis (LCA) studies, using the software OpenLCA, and designing a low cost hearing aid prototype for children.

President of the Student Organisation of Industrial Engineering of UFMG. Planning and execution of academic and integration events, communication with students and the department of Industrial Engineering, risk management of each task (financial, student participation, time management) and Brand’s reformulation.