Serving visitors by greeting, welcoming and directing to appropriate personnel;Managing the check-in and check-out processa;Processing payments and updated accounts to reflect balance changes;Answering incoming calls using a multi-line telephone system;Night audit;

Created b2b marketing campaigns;Planned how the company would be exposed in b2b events;Conducted trend evaluation and forecasting;Monitored social media activity and website traffic.Created media campaigns and analytics reports to inform account managers;Assessed key performance indicators to make actionable campaign improvements;Increased brand exposure by utilizing targeted marketing campaigns;Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness;Evaluated digital presence by product, service or brand to help define digital strategies;Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures;

Provided customer support and complaints handling for an organisation with 3.000+ customer accounts across Brazil and United States;Onboarded and mentored new starters and assisted with creating onboarding training materialSold b2b computer network products;Maintained a detailed and up-to-date knowledge of Aloo Telecom’s products and service offerings.;

Researched clients and competitors to ascertain information useful for developing focused marketing and quality solutions;Collaborated with various departments to achieve client vision and marketing objectives;Tracked marketing campaign metrics and reported effectiveness to clients;Presented robust strategic plans to communicate research findings, target market analysis, strategy and budget breakdown;Supported clients in raising brand recognition through strategic marketing;Produced fresh content to supplement existing promotional and campaign inventory;Led information-gathering consultation meetings with various clients to determine marketing goals and available budget;Managed customer digital marketing strategies to meet quarterly client sales goals;Managed customer quality system to create standard processes for every department;Managed and organised recruitment processes;