Managing incoming calls and customer service inquiriesGenerating sales leads that develop into new customersIdentifying and assessing customers’ needs to achieve satisfactionBuilding sustainable relationships and trust with customer accounts through open and interactive communicationProviding accurate, valid and complete information by using the right methods/toolsMeeting personal/customer service team sales targets and call handling quotasHandling customer complaints… Show more Managing incoming calls and customer service inquiriesGenerating sales leads that develop into new customersIdentifying and assessing customers’ needs to achieve satisfactionBuilding sustainable relationships and trust with customer accounts through open and interactive communicationProviding accurate, valid and complete information by using the right methods/toolsMeeting personal/customer service team sales targets and call handling quotasHandling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.Keeping records of customer interactions, process customer accounts and file documentsResolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Monitoring real time queues and identifying high risk transactions whilst observing customer transactions to identify fraudulent activity such as account take over, theft and similar risks.Identifying fraudulent transactions and cancelling them from further processing.Monitoring customer and transactional records to identify unauthorised transactions and fraudulent accounts.Determining existing fraud trends by analysing accounts and transaction patterns.Identify system improvements to prevent fraudulent activities.Generate suspicious activity reports and risk management reports for Managers. Show less

Acknowledge, greet and assist customers in the storeOffer customers with exemplary and timely serviceProvide accurate product informationServe multiple customers, discover their needs, and make recommendations to generate salesRecommend alternative purchase choicesEnhanced product knowledge utilizing limited resourcesMerchandise, stock and replenish the selling floor constantlyMaintain working knowledge of store’s policies and proceduresOrganize and clean… Show more Acknowledge, greet and assist customers in the storeOffer customers with exemplary and timely serviceProvide accurate product informationServe multiple customers, discover their needs, and make recommendations to generate salesRecommend alternative purchase choicesEnhanced product knowledge utilizing limited resourcesMerchandise, stock and replenish the selling floor constantlyMaintain working knowledge of store’s policies and proceduresOrganize and clean store during downtimeHandle cash, checks, and credit card transactionsManage the register in accordance with POS guidelinesAddress loss prevention issues immediatelyBuild and maintain internal and external customer satisfactionUphold brand and operational standardsAssist supervisors to identify and resolve issues in the store Show less

Maintain continuous surveillance of people in the water.Call out warnings to people who may have ventured too far or are in imminent dangerProvide safety information to peopleSupervise swimmers to ensure that they are swimming within the safety protocolsSpot hazards or potential hazards and take measures to prevent accidentsControl and report unruly behaviour and evict individuals not adhering to behaviour protocolsEnsure that water sports such as beach volleyball and… Show more Maintain continuous surveillance of people in the water.Call out warnings to people who may have ventured too far or are in imminent dangerProvide safety information to peopleSupervise swimmers to ensure that they are swimming within the safety protocolsSpot hazards or potential hazards and take measures to prevent accidentsControl and report unruly behaviour and evict individuals not adhering to behaviour protocolsEnsure that water sports such as beach volleyball and surfing is done within the parameters of set rules and regulationsPerform rescues in the event of drowning or swimming accidentsPerform first aid and CPR according to the demands of adverse situations Show less