João Moura Email & Phone Number

Dublin, Ie

Dublin City, County Dublin, Ireland

I´m currently in a customer-facing role. I manage financial and administrative tasks such as medical insurance payment claims, checking document veracity, and managing different stakeholders’ communication to provide accurate customer feedback.

Santa Cruz De Tenerife, Canary Islands, Spain

While working at LM Gasmarine, I handled B2B, B2C, and regulatory compliance transactions. I was responsible for developing new businesses, resulting in the expansion of the commercial department.• Developed new solutions, and enhanced operational procedures, to guarantee significant interaction and results to the clients, being able to prospect new ones.• Carefully understood the customer business needs and proposed the best solutions ensuring they understood our value

Santa Cruz De Tenerife, Canarias, España

Given my previous experience in Brazil, dealing with shipments operations and their logistics and compliance, I had the opportunity to support a team on document authorisations, contracts renewals, and also, leasing with stakeholders to update certificates and scheduled maintenance of essential ship parts that would require updated certificates of compliance.

Seville, Andalusia, Spain

To acquire international experience, I decided to move to Spain. I started working as an accounts payable specialist, and after showing great results, and self-management skills, I was promoted to Team Leader, accumulating more tasks and responsibilities.• Prepared and processed commission payments to travel agencies. I analysed and processed invoices accurately and promptly and did everything necessary to approve their payment. I also managed purchase orders• Advised a team of ten agents, and managed their escalations, ensuring all complied with company policies.

Salvador, Bahia, Brazil

I've always considered myself an entrepreneur and decided to open my own ice cream business in partnership with one family member. I supported the process from the beginning. I helped design machinery processes and strategy as we had to adapt to the space we had. I also supported our licensing in the health and safety department applying all the relevant information and documentation required to issue us with the permit to operate. When the factory was up and running, I was responsible for administrative and financial management. I acquired leadership skills by managing the team and finding solutions for unwanted situations.

Salvador, Bahia, Brazil

• In charge of approving and releasing documents and communications within the ports and logistics department.• Managed all internal logistics, maintaining excellent attention to detail while ensuring operations run smoothly.

Salvador, Bahia, Brazil

As an Account Executive, I dealt with financial tasks, as I had to issue and approve business quotes and the different levels of discounts. I also had to manage a pool of accounts leasing with various stakeholders at the time in other locations, apart from performing administrative tasks to ensure all the involved parts were aligned and following the appropriate business standards. Due to my previous experience dealing with port services, I could perform well and achieve remarkable results as I developed my critical thinking and decision-making skills.• Given the business nature, I leased with maritime agencies, immigration counsels, and ship owners. I acted as a great problem solver, managing unpredictable situations with success.• Issued invoices, managed payments and collections, and prospected new clients, chasing new cold leads apart from nurturing the existing customer base

Salvador, Bahia, Brazil

I started as an intern in the HR department, and after a few months, I was promoted to the shipping department. I performed administrative tasks and was responsible for checking regulatory compliance and shipment operations of my pool of customers. During this experience, I enabled and polished my communication skills and became a very adaptable professional, becoming the trusted advisor for my customers and the single point of contact.• Responsible for ship operations such as leasing with local authorities to manage authorisations, check document compliance, and meet deadlines and international shipment standards.• In charge of accommodating special requests and ensuring each shipment would reach its destination on time. I made it possible for certain items to be compliant and be able to dispatch them