• Manage Digital Transformation initiatives for pharmacies in Portugal, driving innovation and efficiency.• Implement service management strategies for multiple digital services, enhancing customer experience.• Spearhead the development of new digital solutions to streamline operations and increase revenue.

Main Functions:- Business Relationship Management- Financial Management for Support Department- Service Level Management- Supplier Management- Capacity Management

Main functions:- IS Project Management- IS Architecture- IS Analyst- Information Resources Management- IS 2nd line support

Main functions:- Information Systems Project Management- Support for users in content management and adoption of newfeatures;- Support for the planning of information and technology service;- Support for the management of the integrated authentication system.

Main Projects:- Fully automated integration between GmediaTX - iTX - VertigoXG for advanced graphics for Hollywood, Panda, Biggs and NOS Studios channels (the only tv station in the country with this level of integration)- ITSM implementation with ITILv3 and fully customized for a playout center, including CMDB- Datamart conception and implementation using Java and BI technology for dashboards and automatic reports- Conception for an automatic tx schedule validation, including secondary eventsMajor Functions:- Ensure continuous operational of content ingest and playout of broadcast channels in CPM- Perform usability testing of systems and equipment and reporting of results- Ensure communication processes and continuous improvement of the relationship with business customers- Ensure preventive and corrective maintenance of the technical systems of CPM- Managing SLAs for predefined teams to support technical center- Analyse and report KPIs, QoS of Ingest and Continuity Area.

IT Manager:- Restructuring and infrastructure management;- Critical services identification and SLA definition;- Negotiation and Relationship with Suppliers;- Monitoring and automatic inventory systems implementation;- Analysis, installation and configuration of several Open Source systems (Project Management, DMS, etc.)Webmaster of several websites:- Requisites Analysis and Specification;- Functional Architectural Design;- Design and/or integration of new features and services;- Conception and design integration with other websites and portals;- Administration and configuration of CMS.Project Manager - Municipal Business Survey- Conception and elaboration of the content of the survey;- Conception and implementation of the online version of the survey;- Managing the communication campaign;- Managing the logistics of launching the survey, coordinating all aspects: communication,dissemination, distribution, website and online version, data collection and analysis.

Analyst, Programmer, Tester, Former and Consultant of Xperience platform - Multiplatform QoS/QoEdiagnose and monitoring web solution for ISPs (cable, DSL, fiber and mobile):- Real-time diagnostic tests and remote monitoring senior programmer (Java and C#);- Requisite Analysis;- Unit, integration, system and operation tests responsible;- Helpdesk and technical support teams coach;- Solution documentation: user and technical manuals (in English).Analyst, Programmer and System Administrator for VoIP and IP (IPPM) monitoring solution:- Requisite Analysis;- System installation and configuration;- Evolutionary maintenance;- KPI Analysis (VoIP and IPPM);- Solution integration with Zabbix;- Conception and implementation of application for automatic PDF report generation integrated in Zabbix, XML based.Analyst, Developer, Consultant for remote access xDSL network solution:- Requisite Analysis;- Conception and implementation of driver solution for integration of OSS;- Design of solution architecture integrated into Central Offices (DSLAMs);- System installation and configuration;- Integration and operation tests;- Solution documentation (in English);