Project Planning & Execution: Proven ability to manage project requirements, develop comprehensive plans, and oversee execution with a focus on quality and efficiency. Experienced in leading SD-WAN migration projects.Resource & Risk Management: Skilled in coordinating resources and mitigating risks to achieve project goals. I ensure that all project components work together seamlessly to meet deadlines.Customer & Vendor Relations: Adept at building strong relationships with stakeholders, negotiating with vendors, and managing contracts to secure the necessary resources for success.Team Leadership: Passionate about leading and motivating teams, providing clear direction, and fostering a collaborative environment. I delegate effectively and monitor progress to ensure high performance.

Dynamic professional with a focus on IT, telecommunications, telephony, and routing/switching technologies. Holds a dual role as a Solutions Architect and Project Manager, contributing to the design and implementation of innovative solutions while ensuring the successful execution of projects.Collaborated with clients to understand business needs and designed end-to-end solutions, incorporating IT, telecommunications, and networking technologies.Led project planning, execution, and delivery, ensuring projects were completed on time and within budget.Defined project scope, goals, and deliverables, monitoring and mitigating risks to ensure successful project outcomes.Maintained technical expertise in evolving technologies, providing thought leadership to enhance solution offerings.Built and maintained strong client relationships, conducting regular status meetings to update on project progress.Proven experience in solution architecture with expertise in IT, telecommunications, telephony, routing, and switching technologies.Strong project management skills with a track record of successfully delivering complex projects.Excellent communication and interpersonal skills for effective client interaction.

As a Project Manager, I possesses strong cross-group collaboration and business partnering skills, along with excellent interpersonal skills, conflict/negotiation management, and the ability to influence results. I demonstrated exceptional written and verbal communication skills and can effectively work across multiple groups. I have proven expertise in process and project management, as well as strong analytical and problem-solving abilities. I am familiar with planning, forecasting, and reporting processes and possess general knowledge of multi-country tax legislation, procurement, and logistics processes. I excel in operational planning and project management, demonstrating structured thinking, planning, and execution by working through others, influencing without authority, and navigating ambiguity. I am highly flexible and adaptable, continuously scanning the environment to anticipate changes and adjust plans accordingly. I am a team player who strategically contributes to multiple teams and supports strategic decisions. I have successfully conducted projects such as SDWAN and SDLAN, Telco room migrations across LATAM sites, and global initiatives involving the implementation of a new webex rooms audio system in meeting rooms throughout LATAM.

Experienced in Routing and Switching Monitoring, including OSPF, BGP, MPLS. Proficient in VoIP environment management, call recovery, and reporting. Skilled in working with carriers, B2B networks, and ISPs to ensure contract compliance. Expertise in wireless analysis, maintaining signal quality and speed. Strong focus on security, incident prevention, and disposal procedures. Improves network services through proactive reporting and updates. Compiles executive reports on cyber security vulnerabilities including F5 and Palo Alto devices.

I Configured and monitored Cisco Call Manager, CUBE, and Cisco Firewall. Troubleshot VPN, LAN, WAN, and WLAN issues. I monitored VPN, MPLS, OSPF, and EIGRP protocols. Conducted troubleshooting for DHCP, VPN, 802.1x, and wireless. Liaised with local vendors and global teams. Utilized effective techniques to identify hardware and network issues. Managed customer expectations and ensured positive user experience. Collaborated with vendors for advanced problem resolution and component sourcing. Implemented Office 365 company-wide. Acted as project manager for IT adjacent projects. Followed up with clients for satisfaction. Resolved system, hardware, and telephone issues promptly. Conducted risk analyses and implemented security countermeasures. Defined business requirements and facilitated communication. Developed plans to protect computer files. Created cybersecurity communications. Defined security requirements for computer systems. Reviewed monthly operations and adjusted budget. Managed/troubleshot Windows virtual machines running SAP, Active Directory, file backup, and recovery.

Customer Service (Petrobras)At Petrobras, I provided various customer service roles and performed the following tasks:Conducted thorough analysis of the Local Area Network (LAN) infrastructure, optimizing its performance and efficiency. Managed network-related tickets promptly, ensuring timely resolution and customer satisfaction. Analyzed network capabilities, assessing bandwidth requirements, capacity, and scalability. Proactively monitored and verified the network environment to identify and resolve potential issues. Played a key role in developing comprehensive project documentation, including network design and configurations. Conducted cost analysis of telephone bills, optimizing expenses through negotiation and cost-saving measures. Utilized traffic engineering techniques to optimize network performance and resource utilization. Generated analytics reports on network utilization, performance metrics, and trends to inform decision-making and support optimization efforts.

Customer Service (Rio 2016/Embratel)During my time at Olympic Games Rio2016, I provided customer service in the following areas: Managed the VoIP network infrastructure, ensuring high-quality voice communication and addressing any issues promptly. Effectively handled the Cisco Unified Communications Manager (CUCM) platform, managing user provisioning, device management, call control configuration, and system upgrades. Played a crucial role in deploying and managing advanced network technologies and services as part of the Next Generation Network (NGN) team. Actively managed the ISE platform, ensuring secure network access for authorized users and devices through access policies and user authentication. Oversaw the Local Area Network (LAN) infrastructure, optimizing performance, troubleshooting connectivity issues, and maximizing network resources. Contributed to the configuration, administration, and support of Webex collaboration tools, enabling virtual meetings and collaboration among stakeholders.Overall, I handled the management of the VoIP network, Cisco Unified Communications Manager, Next Generation Network, ISE platform, LAN infrastructure, and Webex collaboration tools, all to provide efficient and reliable communication and network services for Rio2016.

I effectively managed the Cisco Unified Communications Manager (CUCM) platform, overseeing user provisioning, device management, call control configuration, and system upgrades. Additionally, I played a key role in managing Unity and Presence applications, ensuring proper configuration and integration for voicemail, unified messaging, and presence services. I also managed Jabber applications, enabling unified communication and collaboration features. I successfully troubleshooted various VoIP-related issues, ensuring uninterrupted communication. Furthermore, I actively managed the VoIP solutions within the organization, including configuration, monitoring, and optimization. Lastly, I contributed to the integration of VoIP solutions across multiple sites in Latin America and Brazil, coordinating with teams and service providers.