João Koehler Email & Phone Number

East Region

Key responsibilities:• Field-based role providing clinical support and guidance to the clinical teams.• Deliver clinical and consult coaching to vets.• Assess pricing strategy and perform charging and business audits.• Perform clinical audits, develop clinical governance and practice standards, assist with RCVS Practice Standards Scheme implementation and ensure VMD compliance in the clinics.• Collaborate with client services in the management of client complaints.• Work collaboratively with business managers to improve business efficiency and profitability.• Assist with vet recruitment and retention.

Northwest, Uk

Key responsibilities:• Assessment of accounts, dashboards and financial performance; report to finance committee and participate in financial forecasts.• Recruitment, including interviews, liaise and network with employment agencies and universities.• Staff performance, appraisals and training needs assessment; wage reviews and staff CPD authorisation.• Assess staffing levels and assist in elaboration of staff rotas; assess locum requirements and recruitment.• Supervising graduates’ programme, including recruitment and manage placements.• Overseeing new staff inductions.• HR duties, conduct redundancy processes, liaising with employment law.• Marketing strategy implementation.• Stock control, including non-preferred medications authorisations, equipment requirements, maintenance and refurbishments approval.• Expenses and debt analysis and control; discounts assessments.• Plan and cooperate with the integration of new clinics. • Edit and distribute regional newsletter.• Health plans and pet insurance management, liaising with providers.• Leading clinical teams, assist with client complaints; clinical discussions with vets, assess use of evidence-based medicine.• Pricing assessment and management, including use of competitors’ surveys.• Demographic studies assessment.

Companion Care Salford, Greater Manchester, Uk

Assisted in the opening, management and development of this corporate clinic. Duties included:• Team management and training• Assisted with staff rota management• In charge of stock supervision• Daily work flow organisation• Client care duties, including dealing with complaints• Suppliers relationship

Various

During this time, worked in Small Animal practices with varied durations; working within different teams in diverse environments. Assumed more senior roles due to previous clinical experience.

Vets4Pets Stockport, Greater Manchester, Uk

Part of a clinical team of 15 members, maintained a senior position in a very busy environment. Developed corporate clinic management skills and gained significant experience within a larger organisation.

Various

Developed extensive experience working within different teams in Small Animal clinical settings. Often operated as the sole charge Veterinary Surgeon, which allowed to gain experience in practice management and problem-solving independently. Experience also gained during this time working for corporate practices, and increased exposure in working with variable socio-economic groups.

Manchester And Rotherham, Uk

Responsible for first opinion clinic and out of hours’ emergency care. Daily contact with referral work and experience gained with advanced clinical procedures and equipment. Covered the clinics out-of-hours service dealing with emergencies, working under pressure in often tense situations.

Certificate Of Veterinary Business Management (Pgcertvbm), Business Administration And Management, General

Master Of Business Administration (Mba), Business Administration And Management, General

Doctor Of Veterinary Medicine (Dvm), Veterinary Medicine