>IT Service Administration: Responsible for administering and maintaining key IT services and equipment, including Office 365, Azure AD, and Intune, ensuring seamless operations and security of our global IT infrastructure.>Infrastructure Management: Managed the company's inventory of IT equipment (purchasing, maintenance, and logging), ensuring resources are tracked and updated in alignment with internal policies.>Support & Troubleshooting: Provided N2 support for… Show more >IT Service Administration: Responsible for administering and maintaining key IT services and equipment, including Office 365, Azure AD, and Intune, ensuring seamless operations and security of our global IT infrastructure.>Infrastructure Management: Managed the company's inventory of IT equipment (purchasing, maintenance, and logging), ensuring resources are tracked and updated in alignment with internal policies.>Support & Troubleshooting: Provided N2 support for computers, servers, switches, and access points, while handling escalated tickets through the help desk platform and collaborating with other IT departments (security, network , infrastructure) to resolve issues.>Third-party Coordination: Coordinated services with external providers such as ISPs and printer suppliers, ensuring SLA compliance.>Onboarding & Training: Assisted HR with onboarding sessions for new employees, including presenting IT procedures and tools, and providing technical guidance for a better integration. Show less

> Citrix Virtualization of Desktops and Applications: Implemented and managed high availability and redundancy in a critical environment.>Citrix (PVS): Managed Citrix Provisioning Service, including the administration of farm infrastructure, vDisk pools, and device collections to ensure optimal application delivery and resource usage.>Citrix VDI Maintenance: Responsible for maintaining Citrix Virtual Desktop Infrastructure (VDI), ensuring the availability and… Show more > Citrix Virtualization of Desktops and Applications: Implemented and managed high availability and redundancy in a critical environment.>Citrix (PVS): Managed Citrix Provisioning Service, including the administration of farm infrastructure, vDisk pools, and device collections to ensure optimal application delivery and resource usage.>Citrix VDI Maintenance: Responsible for maintaining Citrix Virtual Desktop Infrastructure (VDI), ensuring the availability and performance of Virtual Delivery Agents (VDAs), PVS, Citrix Cloud, NetScaler, Workspace, and DaaS environments.>Windows Server Management: Administered Windows Server environments, including Active Directory management, Organizational Units (OUs), Group Policies (GPOs), and Windows Server Update Services (WSUS), ensuring stable and secure infrastructure.>ThinClient Management: Managed ThinClient devices using Wyse Management Suite with ThinOS and ThinLinux, ensuring seamless access to virtual environments.>Azure DevOps & CI/CD: Experience with Azure DevOps, contributing to CI/CD pipeline development with powershell scripts automating deployment workflows, and enhancing efficiency for Active Directory, Exchange, Nutanix, and Citrix environments. Show less

>Database Administration: Managed MySQL and SQL Server databases across both Linux and Windows environments, covering staging and production systems to ensure high availability and performance.>Backup & Recovery: Developed and maintained backup routines dbchecks to guarantee data integrity, ensuring the availability of databases in case of failure or disaster recovery scenarios. Regularly monitored and analyzed database logs to detect issues and optimize… Show more >Database Administration: Managed MySQL and SQL Server databases across both Linux and Windows environments, covering staging and production systems to ensure high availability and performance.>Backup & Recovery: Developed and maintained backup routines dbchecks to guarantee data integrity, ensuring the availability of databases in case of failure or disaster recovery scenarios. Regularly monitored and analyzed database logs to detect issues and optimize performance.>User Permissions & Security: Managed user accounts, permissions, and role-based access control to ensure secure access to databases. Show less