João Pimenta Email & Phone Number

Braga, Pt

Click Field Service Edge:Multinational company from the Netherlands:-Responsibility for support, requirements analysis, and functional definition;-Agile/Scrum methodology;-Responsible for leading the team.Italian company:-Incident support and build of new functionalities;-Provide Production support, incident handling, and responsibility for the development of enhancements and fixes;-Waterfall methodology;-Responsible for leading the team.IFS MWM(USA company)Responsible for customer requirement gathering, solution design and team management(8 members). Also supporting the customer after product implementation by improving the solution and fixing bug.Collaboration with IFS with an experienced team:-IFS FSM implementations for MWM Office and PSO in an Agile delivery model;-Knowledgeable resources regarding Agile ways of working and ceremonies;-Knowledge and experience on field service processes applied in the utility companies.

Click Software(Field Service Edge):Multinational company from the Netherlands:-Responsibility for support, requirements analysis, and functional definition;-Agile/Scrum methodology;Italian company:-Incident support and build of new functionalities;-Provide Production support, incident handling, and responsibility for the development of enhancements and fixes;-Waterfall methodology;

DevOps:-Part of the DevOps team in the Field Force Management CoE, involved on the development of a test automation framework based on Selenium Grid for Click Software supporting both Field Service Edge and Click legacy version. -Primarily focused on the development for the mobile component for the automation framework and integration with already existing DevOps components.Click Software(Field Service Edge):Part of transformation program, multinational company from the Netherlands is seeking for a tool which can:-Optimize engineers routes (1000 technicians); Give an overview of Engineer planning with a user-friendly interface;-Receive, process and process real-time updates; -Provide mobility tool with online/offline capabilities to report what is done in the field; -Support multi-country implementation; -Be implemented as cloud solution; -Supports WFM best practices with out-of-the-box capabilities. To support all business needs, Click’s Field Service Edge, ClickMobile and ClickAnalyze.