Jennifer B.
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Jennifer B. Email & Phone Number

Senior HR Professional, MBA at DREAM (formerly Harlem RBI)
Location: New York City Metropolitan Area, United States, United States 9 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
DREAM (formerly Harlem RBI)
Role
Senior HR Professional, MBA
Location
New York City Metropolitan Area, United States, United States
Company size
303 employees

Who is Jennifer B.? Overview

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Quick answer

Jennifer B. is listed as Senior HR Professional, MBA at DREAM (formerly Harlem RBI), a company with 303 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Jennifer B..

Jennifer B. previously worked as Director of Employee Relations at Dream (Formerly Harlem Rbi) and Sr. Country Human Resources and Talent Acquisition Manager at Alorica. Jennifer B. holds Master Of Jurisprudence In Labor & Employment Law from Tulane University.

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Email format at DREAM (formerly Harlem RBI)

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DREAM (formerly Harlem RBI)

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Profile bio

About Jennifer B.

Passionate and dedicated Human Resources leader with over 16 years of experience in business process outsourcing and call center management. Relevant cultural awareness in regional roles overseeing Latin America and South Africa, obtained broad scope of leadership experience and success in both operations and human resources by building trust and partnering with leaders across all functional areas. Targeted focus on service, enthusiasm, timely execution and goal achievement through employee engagement. Bachelors Degree in Industrial Engineering with a Masters Degree in Business Administration (MBA).Fluent in Spanish and English.

Current workplace

Jennifer B.'s current company

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DREAM (formerly Harlem RBI)
Dream (Formerly Harlem Rbi)
Senior HR Professional, MBA
new york, new york, united states
Website
wearedream.org
Employees
303
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9 roles

Jennifer B. work experience

A career timeline built from the work history available for this profile.

Sr. Country Human Resources And Talent Acquisition Manager

Alorica
  • Responsible for Human Resources Operations of all sites in the Dominican Republic.
  • Provided leadership and strategic management of the HR support/department.
  • Partnered with Operations in terms of performance management, employee engagement, retention, change management, talent development, among others.
  • Active member and vocal representative of the Dominican Republic chamber of the Contact Center Industry.
May 2017 - Sep 2019

Sr. Director Human Resources, Latam

Convergys
  • Convergys acquired Stream in 2014.Reported to the Americas HR Vice President while responsible for HR Operations of 6 countries, 11 sites and ~9,000 employees.
  • Regional Leader of HR Operations for the Dominican Republic, El Salvador, Nicaragua, Honduras, Costa Rica and Colombia.
  • Responsible for employee retention initiatives, engagement, attendance, succession planning while caring for site/country financials.
  • Managed and handled international Union activities and dialogues.
  • Extensive experience with ramp-ups, ramp-downs, acquisitions, re-badge, site launches and site closures as we grew the region from one country to six.
  • Active member and representative of the Dominican Republic chamber of Contact Center Industry.o Invited speaker in CHRO Exchange conference of 2015. (Chief Human Resources Officers)o Achieved a sustainable employee.
Apr 2014 - Mar 2017

Vp, Human Resources Latin America

Stream Global Services

Santo Domingo, Dominican Republic

  • Stream was acquired by Convergys in 2014Reported to the Chief People Officer overseeing HR Operations of 4 countries, 7 sites and ~6,000 employees.
  • Strategic business partner to Operations and functional departments in the region.
  • Oversaw the development and implementation of human resources policies, programs and services; including legal, compliance, employee benefits, employee relations, employment practices and procedures, site employee.
  • Responsible for non-agent staff talent acquisition.
  • Implemented career development program.
  • Responsible for site culture; retention, driving employee engagement and measuring/improving employee satisfaction.
Nov 2011 - Apr 2014

Director, Human Resources Latin America

Stream Global Services

Dominican Republic

  • Reported to the Americas HR Vice President while responsible for HR Operations of 5 countries, 7 sites and ~6,000 employees
  • Responsible for HR Operations and Talent Acquisition, agent and non-agent for Dominican Republic, El Salvador, Nicaragua, Costa Rica and South Africa.
Oct 2008 - Nov 2011

Sr. Human Resources Manager

Stream Global Services

Dominican Republic

Responsible for HR Operations and Talent Acquisition, for agent and non-agent for all sites 3 in the Dominican Republic.

Aug 2006 - Oct 2008

Human Resources Generalist

Stream Global Services

Dominican Republic

Served as business partner of our operations leaders in terms of compliance of company policies, labor legislation, performance management, corrective actions, among other HR functions.

Aug 2005 - Aug 2006

Assistant General Manager

Supra Telecom

Stream bought Supra Telecom in 2005. Reported to Site Director while responsible for site projects, KPI’s attainment, analytics and innovation initiatives.

Jun 2004 - Aug 2005
Team & coworkers

Colleagues at DREAM (formerly Harlem RBI)

Other employees you can reach at wearedream.org. View company contacts for 303 employees →

KJ Katherine J. Hartman, Mpa Katherine J. Hartman, Mpa Colleague at Dream (Formerly Harlem Rbi) Queens, New York, United States, United States View → AS Aliasia Smalls Aliasia Smalls Colleague at Dream (Formerly Harlem Rbi) United States, United States View → TL Talisa Lawrence Talisa Lawrence Colleague at Dream (Formerly Harlem Rbi) New York City Metropolitan Area, United States View → AR Alex R. Alex R. Colleague at Dream (Formerly Harlem Rbi) United States, United States View → BF Brett Fazio Brett Fazio Colleague at Dream (Formerly Harlem Rbi) Yorktown Heights, New York, United States, United States View → BG Brittany Graham Brittany Graham Colleague at Dream (Formerly Harlem Rbi) New York, New York, United States, United States View → MB Marek Barnette Marek Barnette Colleague at Dream (Formerly Harlem Rbi) New York City Metropolitan Area, United States View → VC Veronica Cruz Veronica Cruz Colleague at Dream (Formerly Harlem Rbi) New York, New York, United States, United States View → JR Jenia Reyes Jenia Reyes Colleague at Dream (Formerly Harlem Rbi) New York, New York, United States, United States View → MP Michael Perez Michael Perez Colleague at Dream (Formerly Harlem Rbi) Bronx, New York, United States, United States View →
3 education records

Jennifer B. education

FAQ

Frequently asked questions about Jennifer B.

Quick answers generated from the profile data available on this page.

What company does Jennifer B. work for?

Jennifer B. works for DREAM (formerly Harlem RBI).

What is Jennifer B.'s role at DREAM (formerly Harlem RBI)?

Jennifer B. is listed as Senior HR Professional, MBA at DREAM (formerly Harlem RBI).

Where is Jennifer B. based?

Jennifer B. is based in New York City Metropolitan Area, United States, United States while working with DREAM (formerly Harlem RBI).

What companies has Jennifer B. worked for?

Jennifer B. has worked for Dream (Formerly Harlem Rbi), Alorica, Convergys, Stream Global Services, and Supra Telecom.

Who are Jennifer B.'s colleagues at DREAM (formerly Harlem RBI)?

Jennifer B.'s colleagues at DREAM (formerly Harlem RBI) include Katherine J. Hartman, Mpa, Aliasia Smalls, Talisa Lawrence, Alex R., and Brett Fazio.

How can I contact Jennifer B.?

You can use AeroLeads to view verified contact signals for Jennifer B. at DREAM (formerly Harlem RBI), including work email, phone, and LinkedIn data when available.

What schools did Jennifer B. attend?

Jennifer B. holds Master Of Jurisprudence In Labor & Employment Law from Tulane University.

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