Jp Farley Email & Phone Number

Boston, Massachusetts, United States

I lead the development and execution of innovative product concepts designed to drive customer value across the enterprise. Through continuous collaboration with our founders, go-to-market teams, and customer teams, I ensure that our strategies and priorities are aligned and executed to drive profitable growth.Responsibilities:Lead and communicate vision, strategy, and execution of PM initiatives by creating processes and leveraging technologies (e.g., Atlassian suite, Figma, etc.) to enable scale and efficiency in achieving business goals and meeting customer needs.Drive the conceptualization and development of products and methodologies that offer unique, compelling value propositions, ensuring they address existing and future customer needs.Identified use cases for AI and collaborated with data science teams to delivery value-add capabilities to reduce time-to-value for customers.Partner with key stakeholders, including engineering, marketing, sales, and customer success teams, to align product development with business objectives based on performance-driven outcomes and ensure seamless product delivery.Foster zero-distance customer culture by facilitating customer engagement to integrate feedback and data into the product development process.Key Achievements:Successfully brought to market platform new capabilities, increasing customer retention from around 40% to 90%.Launched AI-enabled platform features that further reduced customer onboarding time by 40%.Spearheaded growth initiatives by introducing beta and prototyping capabilities to rapidly test and deliver GA products through engagements with key customers.Lead key proof-of-value (POV) initiatives for channel partners, opening up new sales channels via major consulting organizations, gaining access to hundreds of warm marketing leads.Collaborated with the head of engineering to implement solution improvements and product strategies resulting in lowering operating costs by around 80%.

Greater Boston Area

I am the product management leader for the organization, translating customer and market needs into products and platform improvements. I leverage my role as the primary owner of customer relationships, collaborating closely with senior leadership (C-suite, SVP, VP, etc.) to align product strategy with customer profitability objectives. My efforts have consistently driven significant bottom-line growth for Profit Isle, as well as achieving 10% or more in increased profitability for our customers.Responsibilities:Oversee the product management lifecycle, from requirement gathering , to user story prioritization, through to ideation, design, and GA delivery. Implement effective product management practices to enhance value delivery, increase team efficiency, and reduce solution defects.Serve as the primary liaison for customer relationships, working with senior leadership to drive strategic initiatives and align them with profitability goals.Continuously refine and optimize the customer onboarding process, drastically reducing project timelines and creating scalable processes for various teams.Key Achievements:Increased feedback collection and idea generation to create a product backlog with 10x the requests, while implementing triage processes and continuous prioritization such that the teams worked on what product and leadership agreed upon as most important.Led comprehensive big data analysis initiatives, mentoring internal analysts and consulting with customer leadership. Utilized the Profit Isle platform to uncover over $200M in profitable growth opportunities across customers.Spearheaded continuous improvement efforts for the customer onboarding process, reducing critical path project timelines from over 30 weeks down to just 10 weeks. Developed scalable core business processes for operations, engineering, and analytics teams, ensuring efficiency and consistency at scale.

Greater Boston Area

- Established product segmentation and product management resource allocation, during formation of product strategy and management organization- Assisted with shift to AGILE development practices and its impact on internal and external stakeholders- Worked with technical leadership in leading hospital systems (Cleveland Clinic, Henry Ford, Mayo Clinic, etc.) to define requirements, build and launch the company’s Operating Room solutiono Defined competitive value propo Trained sales team on selling strategy, solution definition & pricingo Assisted in solution marketing launch and design of customer experience centerso Built roadmap for solution capability expansion and contraction

Concord, Ma

- Acting enterprise program manager for multiple IDN/health systems managing director and VP level business relationships, implementation, change management and system integrationo Gathered technical requirements and user story's to effectively meet contractual requirementso Guided project effectiveness, financial performance and solution adoption- Program co-sponsor for $550 million National Veterans Affairs RTLS initiativeo Managed enterprise contractual requirements, guiding product management and software delivery (requirements to deployment in customer environments)- Interviewed, hired, managed and trained account managers and enterprise program managers responsible for commercial and government accountso Maintained a high level of employee engagement and VOE scoreso Team exceeded account up-sell, cross-sell and renewal performance metricso Collaborated with Sales Director and Operations Director/Managers to plan for sales pipeline and employee workload

Concord, Ma

- Continuation of responsibilities as Director, Account Management- Provided sales support and ran solution demonstrations for hospital network and IDN executives- Led expansion into Middle Eastern market, managing channel partner relationships in the region

Concord, Ma

- Managed regional rollouts of a national, $550M real-time location system (RTLS) for the VA Health System- Worked closely with VP, Software Development to define technical system requirements for new interfaces and solution capabilities- Configured SalesForce CRM for multiple stakeholder (Sales, Account Management and Customer Service) benefit and improved customer support management and tracking through simplification of process and increased awareness in critical activities- Developed Business Intelligence dashboard metrics to monitor customer usage behavior, resulting in more informative business reviews and efficient subscription renewals- Achieved 100% expansion and customer retention rates

Littleton, Ma

· Managed worldwide network of systems and devices, tracking overall network and solution health· Established operational standards and SOPs· Project manager for interface implementations and development· Developed system intelligence to automate and streamline department responsibilities· Provided technical sales support and consulting for complex RFPs

· Managed a team performing daily monitoring, investigation and recovery of online applications and remote systems· Investigated high priority customer issues, handled damage control and provided resolutions to customer support, visiting customers to reinforce solution quality when necessary· Implemented software interfaces with billing systems, ordering systems, customer databases and clinical documentation systems· Created account health metrics using KPIs to allow field operations to make better and proactive decisions around technical field support and repairs

Master Of Business Administration (M.B.A.)

Pre-Medicine/Pre-Medical Studies

Bachelor Of Science, Electrical Engineering 2006