João Palma Email & Phone Number

Northstowe, England, Gb

Binley, Coventry, England, United Kingdom

• Active listening skills to understand customer need and concerns, keeping a steady tone of voice, pacing and language selection for positive interactions• Taking responsibility by finding solutions for customers, whilst keeping up to the date with company services and policies;• Offering exceptional customer service whilst resolving IT queries when talking to customers;• Diagnosing, locating and solving problems with customers account;• Managed and resolved customer complaints effectively, ensuring high levels of satisfaction and retention.

Coventry, England, United Kingdom

• Kept server areas clean and stocked to increase efficiency while working tables,• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs,• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow,• Inspected dishes and utensils for cleanliness,• Informed customers about daily and seasonal specials.

Coventry, England, United Kingdom

• Prepare food and drink orders.• Packing orders and serve them,• Restocking all types of products,• Customer service, taking orders, receiving payments, and dealing with issues.

Coventry, United Kingdom

• Production line worker,• Product safety checking,• Packing, wrapping, and stacking boxes.

Ferragudo, Portugal

• Serving food and drinks,• Cleaning restaurant space and lifting tables,• Customer service, taking orders, receiving payments, dealing with issues.Take in costumer queries and note them down in the system.

Faro Area, Portugal

Started developing on a working application that took surveillance camera video and route it to be recorded on an NVR using ONVIF protocol.Building, diagnosing and repairing all types of PC’s and POS’s some jobs involved restoring their data and installing client requested programs.Communicating and meeting with clients to understand their needs and give them the best support possible.This job allowed me to gain better understanding on computing diagnosis and repair, team cooperation and had me learn more about programming.• Software development and installation,• Product marketing for companies’ products,• Computer maintenance updating hardware and software,• Customer service, taking phone calls and handling queries while providing comprehensive product information.

Faro Area, Portugal

Diagnosed computer to search for any potential problems, also identified and solved them in the most efficient way possible, that being either hardware or software issues. Cleaning and resolving virus and malware issues with 100% success rate were also a part of this internship.Building PC’s or changing any hardware per request and installing software like operative systems and other computer management software. This also led to updating drivers, the OS itself and other programs.• Building computers,• Software development and installation,• Computer software and hardware maintenance,• Customer service, handling customer queries and provide a fix for them.

Games Technology, Games Developer, Bachelors

Activities and Societies: Portuguese societyBA(Hons) Games technology course (2:2) where I studied many game creation concepts, such.

High School Diploma, Computer Systems Management And Programming Technician

I learned C#, Python, HTML, CSS, Jquery, Javascript, MySQL. I have knowledge in computer hardware and networks, I am able to diagnose.