Jp Jefferson, Ms Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

• Oversee the reconciliation of $1.5B in charges annually across the US, managing a team of 8 (1 manager, 7 analysts).• Ensured the reconciliation of 3M+ charges per month, contributing to the financial accuracy of the organization.• Elevated annual reconciliation percentage from 96% in 2022 to 98% in 2023, resulting in $30M annual revenue.• Introduced a process to validate analyst adherence to reconciliation procedures, reducing errors and enhancing accuracy.• Initiated an internal leadership training program for over 400 support teammates.• Developed a Power BI dashboard for tracking outstanding tickets, enhancing visibility and accountability.• Regularly utilized Excel to identify trends and volume discrepancies in charge reconciliation.

Federal Way, Washington, United States

• Lead and manage a portfolio of insurance payors with 1B+ dollars in assets, ensuring monthly inflow of 10M+ dollars and preventing loss• Collaborate with senior management team to ensure strategic goals are met and exceed expectations• Develop and present monthly A/R reports to senior leadership and identify trends and opportunities for improvement• Provide training and development for departmental staff to ensure they meet professional and personal development goals• Conduct performance evaluations and manage team members to achieve monthly and annual financial targets• Recognized by senior leadership for embodying core values and awarded a "Continues Improvement" award.• Implemented an effective auditing process to enhance specialist quality of work across the country, resulting in significant improvements in overall team performance.• Successfully improved team claims per hour metric from 2.1 to over 3.5 consistently in one year, generating increased efficiency and productivity.• Led team growth efforts, expanding from 16 specialists to over 30 while developing an onboarding program to accommodate the increase in staff.

Tacoma, Washington, United States

• Managed a diverse portfolio of insurance payors with assets exceeding 300 million dollars, successfully preventing losses and ensuring a monthly inflow of over 10 million dollars.• Directly supervised and managed a team of 16 professionals, providing them with clear directions, instructions, and guidance to achieve monthly and annual financial targets.• Designed and implemented a highly effective performance management tool, which was adopted by all business offices across the US, improving productivity and increasing revenue.• Identified potential risks of loss and developed and implemented strategies to reduce or eliminate those risks, ensuring maximum financial stability and profitability for the organization.

Greater Seattle Area

• Directly managed a team of 4 Food Service Directors overseeing 11 locations and 90-110 indirect team members on the Amazon campus.• Oversaw a large-scale multi-unit restaurant operation, including 6 quick-service restaurants, 2 convenience stores, and 3 coffee operations, generating over $10M in annual revenue.Implemented lean concepts, training, and structured processes and procedures to drive efficiencies and improve profitability.• Coached and mentored front-line leaders to achieve business objectives and develop skills necessary to drive performance in a positive workplace environment.• Developed internal talent by promoting and mentoring four Food Service Directors.Created and executed meal programs for high-level executives, including Jeff Bezos.• Restructured company's organizational chart to increase efficiencies of front-line managers while reducing overall labor budget.• Prepared and presented budgetary reports, financial reports, projection reports, and analysis of findings to counsel on planning and implementation.• Monitored overall financial performance of accounts to ensure profitability and led budget development and analysis efforts.

Seattle, Washington

• Oversaw multi-unit restaurant operations, including catering, generating over 10 million dollars in annual revenue.• Managed 7 managers in 5 locations across the Amazon campus, overseeing 75-90 indirect team members.• Presented weekly reports on budget, financials, and projections, analyzing findings and providing guidance on planning and implementation.• Implemented lean concepts, training, structured processes, and procedures for operational efficiency.• Coached and mentored front-line leaders to drive performance and achieve business objectives, creating a positive workplace environment.• Implemented and executed a meal program for high-level executives, including Jeff Bezos.• Restructured the organizational chart, increasing the efficiencies of front-line managers and reducing the overall labor budget.• Established staff results by communicating job expectations, planning, monitoring, and appraising job results, coaching, training, developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Greater Seattle Area

•Designed and implemented training programs for front of house and back of house associates•Maintained low employee turnover through utilization of strong management, organization and communication skills•Responded to and resolved customer complaints and issues promptly to ensure satisfaction•Updated and programmed point-of-sale systems for front of house use as well as back of house management use (e.g., accounting reports, security levels, routing options)•Compliant with yearly budget allowances

Bellevue, Washington

•Developed associate skills, coached employees on improvement, assigned and reviewed tasks, and monitored workflow•Accountable for budgeting, cost control, labor control, general accounting, and profit & loss •Boosted staff performance through effective training and increasing employee morale•Maintained restaurant standards and speed of service to consistently produce high-quality products•Oversee day-to-day operations, staff development, and financial oversight•Delivered exceptional customer service in all professional interactions with both internal and external team members

Greater Seattle Area

•Reports directly to CEO•Command restaurant operations and P&L responsibilities. Manage a portfolio of $3M and five restaurants. Govern service levels, identify service opportunities, new business opportunities, and expansions•Created new procedure to help our managers to engage more efficiently with Integrity associates to improve feedback delivery and solve any barriers•Track and manage scope, budget, resources, and timelines for ongoing projects•Present weekly and monthly performance reporting and manage performance investigation and improvement initiatives across product and operation team•Managed and implemented new processes and policies to effectively reduce waste of all resources, while maintaining current company culture and visionGeneral Manager, 2011-2012•Prepared weekly financial information to identify expenses and revenue of operation•Analyzed overall operation to find ways to build sales, profitability, guest counts, and effective cost controls various programs and incentives to motivate staff and increased internal revenues•Planned, organized and successfully executed number of planned events to attract clientele and increase restaurant popularity

Master Of Science (M.S.), Management And Leadership

Bachelor Of Arts (B.A.), Communicology

High School Diploma, Business/Commerce, General