Installed, Maintained & Improvised Wireless Network Infrastructure Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure. Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments. Performed thorough root-cause analysis on recurring issues leading to permanent solutions that enhanced system stability. Collaborated with cross-functional teams to design and implement robust wireless networks, ensuring high availability and reliability. Developed customized scripts to automate routine tasks, increasing efficiency in managing the wireless network environment. Mentored junior network engineers to develop their skills in wireless network engineering to create a strong team dynamic.Reduced downtime by proactively monitoring and maintaining network equipment, including routers, switches, and access points.Improved network efficiency by implementing and maintaining routing protocols.Provided Tier 2/3 technical support for complex issues related to internet connectivity & strengthening client relationships through professionalism and expertise.Creation of RouterOS Configuration Templates for rapid deployment. Troubleshoot & identify quality issues.Arrange & correspond technical installations / specific site requirements.Mentored junior team members providing guidance related to best practices for efficient use and maintenance of network resources.Network planning & implementation.SLA Client Monitoring & Servicing.Report, Respond & rectify within specified timeframe stipulated in Contract Agreement Update client systems & documentation with permanent changes conducted.Monitor network performance and identify potential issues, plan & implement upgrades. Maintain Inventory Lists.Conduct Fault testing, reporting & repairs on Network Equipment. Installed cabling, wireless routers and VoIP systems.

- Provide on-site, remote & telephonic support to clients, technicians & support agents.- Monitor, maintain & improvise wireless network.- After-hours Tier-2 support.

D-Tech CompuDoc : 09/2019 - 08/2020TCS Wi-Fi : 08/2020 - 08/2021Programming Venture :)

- Oversee, maintain & restore SLA Client network infrastructure.- On-site, remote & telephonic support to on-site IT Technician.- Configuration, installation, & replacement of network devices.- Fault identification & restore as per agreed terms.- Update client network documentation with permanent changes conducted.* Freelance Contract whilst learning Python & coding a 'Personal Project'

- Build & maintain wireless network repeaters.- Design, planning, implementation and configuration of Wireless repeaters & devices.- Hotspot, C.P.E LAN & W.LAN maintenance,installations, upgrades & repairs.- Provide support to clients, support agents & field technicians.

- Administer, maintain & migrate eTime Network Infrastructure.- Provide on-site, remote & telephonic assistance to clients, technicians and support agents.* Company Integration took place between eTime & Cloud Connect.

- Monitor, maintain & improve Wireless Network Infrastructure.- Provided on-site, remote & telephonic support to Clients, Technical-Teams & Support-Agents.- Identification, planning, implementation,configuration and build of new Wireless Repeaters.- C.P.E, Hotspot, LAN & W.LAN connectivity solutions,implementations & configurations.- Managed Technical Department, C.P.E Installers & High-site Teams.- Oversaw & provided support & resources to Help-desk Department.- Updating Wireless Troubleshooting Documentation & Procedures for Support-Agents.- Implementation & scheduling of improvised After-Skills- Implementation & scheduling of improvised After-Hours Support-Schedule for all relevant departments.* Internal Position & Responsibility change.

- Build & maintain wireless repeaters.- Network monitoring & support.- C.P.E LAN, W.LAN & Hotpot implementations, configuration, maintenance, upgrades & repairs.- Provided on-site, remote & telephonic support to Clients, Technicians and Support Agents.

- On-site, remote and telephonic support on I.T- Hardware, Software & Point of Sales systems.- Conduct quarterly Stock take's at remote branches & analysis upon Discrepancies.- Setup of I.T Systems at new stores.

- On-site, remote & telephonic support & assistance to clients & field technicians- C.P.E wireless installations & repairs.- Setup, maintain & monitoring of network monitoring software, The Dude & hosted server.- Specific predefined configuration of Network devices for specific clients.