Jp Pagan Email & Phone Number

• Provide extensive sales and field force analytics to the sales organization while collaborating with the technology, national sales, marketing, finance, and recognition teams in order to present a complete story of the.
• Work on ad-hoc analysis from various areas such as product performance, advisor recruiting and retention tracking, and advisors teaming effectiveness.
• Perform data exploration and analysis using all available tools such as MicroStrategy, Alteryx, Tableau Microsoft Excel, along with other related tools.
• Present analysis on research findings and make statistical recommendations to the management team.
• Provide technical support to users of MicroStrategy to obtain data and create custom reports.
• Automate reporting process using business and technical skillsets.

Springfield, Massachusetts Area

• Managed and maintained customer complaint data. Analyzed complaint data, identified trends, and deployed digital solutions to improve the customer experience. Educated business partners on complaint processes.
• Triaged customer complaints for all lines of business and recorded in central repository to ensure the customer complaints were responded to in a timely manner.
• Transformed quantitative and qualitive data to develop and understand customer complaint trends, which enabled the department to fulfill a variety of ad-hoc reports for business partners and regulatory entities.
• Led development automation of Alteryx workflows that created efficiency for scheduled and non-scheduled reporting requests.
• Interpreted data as a business liaison and provided informative and actionable trends in a narrative format, which empowered business areas to drive continuous improvement efforts for our customers.

Springfield, Massachusetts Area

• Provisioned system access for new hires and internal transfers to ensure that all new added staff had seamless technological setup during onboarding. Performed team lead functions including the scheduling of trainings.
• Spearheaded the development in standardization of key daily metrics/reports dashboard, thereby creating efficiencies in daily priorities and identified areas of opportunities.
• Developed and implemented overall process for onboarding new hires and internal transfers within the organization, ensuring all new business partners had required technology setup and dedicated IT support during first.

Westfield, MA

• Altered and updated software and hardware of workstations of hospital employees.
• Managed domain with 500+ end users.
• Service help desk tickets as needed.

Bachelor'S Degree, Data Analytics

Certificate, Pc & Network Administration W/Security

Associate Of Arts (Aa), Graphic Design