Business Development, Digitial Marketing, Lead Generation, Affiliate Marketing, and Search Engine Optimization

Overall Responsibilities - Recruiting, selection, hiring, and product training.Preparing call center performance reports by collecting and analyzing call agents’ data and monitoring team performance.Monitoring system performance by understanding new technology, software applications, VOIP, and computer systems, and identifying and resolving problems.Handled a digital marketing campaign for an in-house project, driving inbound traffic through PPC and other online sources… Show more Overall Responsibilities - Recruiting, selection, hiring, and product training.Preparing call center performance reports by collecting and analyzing call agents’ data and monitoring team performance.Monitoring system performance by understanding new technology, software applications, VOIP, and computer systems, and identifying and resolving problems.Handled a digital marketing campaign for an in-house project, driving inbound traffic through PPC and other online sources to the website and creating a successful Call-To-Action inbound marketing strategy. Show less

Worked as a Customer Relationship Advisor, handled inbound calls for customer queries related to handset and network issues in 3 Care and Modem & Data support department.

Worked as a Customer Relationship Associate, handled both outbound and inbound calls for Capital One Bank Credit Card debt collections department.

Worked as a Technical Support Professional with Dell desktop, handling inbound and outbound calls fortroubleshooting product and service-related issues.

Worked as a Customer Service Associate for Delta Airlines, handled inbound calls for Reservations queries, Reissues, Delta Skymiles reward program, and Baggage service center.

Worked as a sales executive with Gayatri Impex Pvt Ltd, an all-over India distributor for EA Games. Managed gaming sections for corporate stores like Crossword and Planet M, and organized multiple gaming competitions.