Jayaprakash Narayanan (Jay) Email & Phone Number

Experience- 10 years + experience in RCM domain Core Skills- Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded- Review monthly reports, progress and performance of projects and design game plans to enhance the same- Cost/ Budgeting/ Forecasting/ P&L management- Transition Management- Responsible to maintain high quality standards- Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence- Drive sustained margin growth on year on year basis- Create appropriate servicing and retention strategies for customers- Responsible to build consensus and commitment for achieving the organizations vision- Contribute to short and long-term organizational planning and strategy as a member of the management team- Participate in business development activity- Support in establishing policies across various levels of operations to promote company culture and vision External Facing Description- Lead all facets of business- Participate in expansion activities- Work towards smoothening of the operations process with a greater focus on client satisfaction and client relationship building- Plan workload for service management and projects- Manage communication & escalation - manage risks & issues- Drive continuous service improvements- Maintain and improve pyramid structure- Balance customer satisfaction / demands to maintain customer satisfaction with the level of support the customer has contracted- Excellent delegation skills, negotiation skills and strong people management skills

Listed skills include Payment Posting, Rcm, Epic Resolute Professional Billing, Accounts Receivable, and 1 others.

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  Dr. C. V. Raman University, Kota Bilaspur

  Business/Commerce, General