Working with GigaMedia as a Business Consultant and Development Adviser, providing consultancy, assistance and support to companies and entrepreneurs seeking to deepen/improve their market share. Accomplishments:- Development and management of subsidized public fundraising projects for several Brazilian companies, together with public investment institutions. - Brazil - 2017-Present- BenefEat Cafe - Complete inception and business development, including: defining… Show more Working with GigaMedia as a Business Consultant and Development Adviser, providing consultancy, assistance and support to companies and entrepreneurs seeking to deepen/improve their market share. Accomplishments:- Development and management of subsidized public fundraising projects for several Brazilian companies, together with public investment institutions. - Brazil - 2017-Present- BenefEat Cafe - Complete inception and business development, including: defining business model, conducting market research, site searching for business premises, designing the logo and visual identity, defining the ideal customer 'persona' based on demographic data of the target market, studying of the competition (survey of all food services in the region) and of the competitive advantages, development of a Business Plan (42 pages) containing other key elements for its proper development, such as: product and service line, supply sources, regulations, pricing structure, growth strategy, etc. - Carlsbad, CA - 2016- Pistacchio Gelateria - Extensive business development consultancy, including enterprise structuring, market research, defining a profitable and scalable sales model, site searching for the prospective business facilities in shopping malls and other areas of Southern California, conducting networking, meetings and consulting sessions with the SCORE team (San Diego branch), company representation before sanitary and administrative governmental bodies, in order to resolve on regulatory, legal and project issues. - Del Mar, CA - 2016- Sorbetto Gelato - Digital marketing services, development of advertising material, improving customers relationship, as well as activities to expand its distribution network (Southern California). - San Diego, CA - 2016/2017 Show less

• At Self Realization Fellowship - SRF Headquarters and SRF Publication Center (Los Angeles, CA), and SRF Encinitas Center: worked in 2011 and 2012 performing a mass upgrade on numerous computers, from old to new hardware and simultaneously from old to new Operating Systems, and performing general IT services on desktop and laptop computers.• At Self Realization Fellowship - SRF Hidden Valley Ashram Center (Escondido, CA): worked periodically, since 2006 to 2017, on computer network… Show more • At Self Realization Fellowship - SRF Headquarters and SRF Publication Center (Los Angeles, CA), and SRF Encinitas Center: worked in 2011 and 2012 performing a mass upgrade on numerous computers, from old to new hardware and simultaneously from old to new Operating Systems, and performing general IT services on desktop and laptop computers.• At Self Realization Fellowship - SRF Hidden Valley Ashram Center (Escondido, CA): worked periodically, since 2006 to 2017, on computer network management (Windows Server), on the Firewall administration, in the Backup System administration and configuration, and performing general IT services on desktop and laptop computers. Show less

Worked at the Self Realization Fellowship - SRF Annual Worldwide Convocations of 2009, 2010, 2011, 2012, 2013, 2014, 2015 and 2016 as the Center Department Assistant Leader, having accomplished the following responsibilities: assisting groups and members from all over the world in various subjects; scheduling managers and directors meetings and appointments; receiving and processing SRF groups orders; leading the department volunteer team and developing their work shifts; coordinating the… Show more Worked at the Self Realization Fellowship - SRF Annual Worldwide Convocations of 2009, 2010, 2011, 2012, 2013, 2014, 2015 and 2016 as the Center Department Assistant Leader, having accomplished the following responsibilities: assisting groups and members from all over the world in various subjects; scheduling managers and directors meetings and appointments; receiving and processing SRF groups orders; leading the department volunteer team and developing their work shifts; coordinating the department general activities according to the managers directions. Show less

Worked for Center Department at Self Realization Fellowship - SRF Headquarters in 2010 and 2011 to ensure effective execution of real-time phone calls translation (English to Portuguese and vice-versa); documents translation to be sent to SRF groups at the Portuguese-speaking countries; general assistance to members coming for the Annual Worldwide Convocation (general explanations, hotels finding and booking, transportation, event registration); general preparation for both Annual Center… Show more Worked for Center Department at Self Realization Fellowship - SRF Headquarters in 2010 and 2011 to ensure effective execution of real-time phone calls translation (English to Portuguese and vice-versa); documents translation to be sent to SRF groups at the Portuguese-speaking countries; general assistance to members coming for the Annual Worldwide Convocation (general explanations, hotels finding and booking, transportation, event registration); general preparation for both Annual Center Representatives' Conference and Annual Worldwide Convocation. Show less

Performed several different roles between 1995 and 2014 in this company, however the last job positions were Service Delivery Manager and Customer Service Manager, several times performed simultaneously.Key responsibilities: • Management of the Customer Service Department, • Recruiting, selecting, training, and assigning new employees,• Enforcing company policies and procedures,• Implementing quality and customer-service standards,• Resolving customer… Show more Performed several different roles between 1995 and 2014 in this company, however the last job positions were Service Delivery Manager and Customer Service Manager, several times performed simultaneously.Key responsibilities: • Management of the Customer Service Department, • Recruiting, selecting, training, and assigning new employees,• Enforcing company policies and procedures,• Implementing quality and customer-service standards,• Resolving customer problems,• Corporate customers contract administration.Distinguished accomplishment:My work team successfully implemented in 1999 the Intranet system of DPASCHOAL Automotiva – the nation's largest auto services and tires retail chain – in more than 140 of their stores throughout Brazil. In 2003/2004 we performed another major project, upgrading more than 1000 computers and respective O.S. in over 200 DPASCHOAL stores across the country. All the planning, organization, and achievement of both projects were carried out under my leadership and coordination. I even created a manual to automate all related procedures to successfully accomplish these works. Show less

Successfully performed several prominent roles in the military career such as: Troops Instructor, Chief of Staff and Payroll, Battalion Public Relations, Information Technology Officer, President of the Recruitment and Selection Committee and, lastly, the position of Captain Commander of Battery (Artillery Battalion Company), in which the responsibilities were: professional recruiting, development and training, control and maintenance of warfare equipment, vehicles and weapons, planning and… Show more Successfully performed several prominent roles in the military career such as: Troops Instructor, Chief of Staff and Payroll, Battalion Public Relations, Information Technology Officer, President of the Recruitment and Selection Committee and, lastly, the position of Captain Commander of Battery (Artillery Battalion Company), in which the responsibilities were: professional recruiting, development and training, control and maintenance of warfare equipment, vehicles and weapons, planning and coordination of communications, instruction and security, and human resources management, among others. Show less