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Jp Silva Email & Phone Number
Regional Service Delivery Manager LATAM - AbbVie
at
HCLTech
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Regional Service Delivery Manager LATAM - AbbVie
Location
New York City Metropolitan Area, United States, United States
Who is Jp Silva? Overview
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Quick answer
Jp Silva is listed as Regional Service Delivery Manager LATAM - AbbVie at HCLTech, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Jp Silva.
Jp Silva previously worked as IT Specialist-Deskside Support at Allergan and Subject Matter Expert at C3I Solutions. Jp Silva studied at Rutgers University.
Company email context
Email format at HCLTech
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HCLTech
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Profile bio
About Jp Silva
Jp Silva is a Regional Service Delivery Manager LATAM - AbbVie at HCLTech. Colleagues describe them as "I have been working with JP for the past one year, as part of overseeing the operational effectiveness of our service desk teams across the globe. JP is the go-to person for our Brazilian service desk and he and his team handle several accounts with different processes and SLAs. JP plays a very important role in serving as a last point of escalation for incidents, monitoring quality, training the team, ensuring that global processes are adopted locally and knowledge is up-to-date. JP is very engaged in his work and always proactive when it comes to bringing up problems that require managerial attention. He has a great rapport with the client and applies creativity and ingenuity towards achieving working solutions. JP is also focussed on the customer and is able to identify ways in which the team could add a greater value in delivering our services. A great team player and a problem solver, JP would be an asset for any organization operating in the IT services sector."
Current workplace
Jp Silva's current company
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5 roles
Jp Silva work experience
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Regional Service Delivery Manager Latam - Abbvie
Current
Oct 2023 - Present
It Specialist-Deskside Support
Dec 2019 - Oct 2023
Subject Matter Expert
- Monitor all escalations both from client and Level 1s/Level IIs/Level IIIs
- Act as accounts’ highest global escalation point of all issues dealt by the helpdesk
- Proactively seek to identify trends based on calls received, tickets created by the helpdesk
- Prepare daily and ad hoc reports when requested by Client or management
- Engage in QC activities
- Knowledge management - consistently maintain deep understanding of the Client technical/business environment
Aug 2017 - Dec 2019
Multilingual Analyst Level 3 - C3I Healthcare Connections
- Responsible for managing all escalations between the Helpdesk teams and the Global operations.
- Account’s Primary escalation point for all technical issues dealt with by the helpdesk
- Preparation of Daily Operational Reports and Monthly Operational Reports
- Responsible for Technical Support of Allergan, Merck and Shire Pharmaceutical Corporate offices and Sales Representatives
- Troubleshooting of software, errors, updates, I-pads, Laptops, Network Connections, VPNs
- Experience with BMC Remedy,Service Now and Horizon documentation/ticketing systems
Sep 2014 - Dec 2019
2 education records
Jp Silva education
Education record
Associate’S Degree, Zoology/Animal Biology
FAQ
Frequently asked questions about Jp Silva
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What company does Jp Silva work for?
Jp Silva works for HCLTech.
What is Jp Silva's role at HCLTech?
Jp Silva is listed as Regional Service Delivery Manager LATAM - AbbVie at HCLTech.
Where is Jp Silva based?
Jp Silva is based in New York City Metropolitan Area, United States, United States while working with HCLTech.
What companies has Jp Silva worked for?
Jp Silva has worked for Hcltech, Allergan, C3I Solutions, and C3I.
How can I contact Jp Silva?
You can use AeroLeads to view verified contact signals for Jp Silva at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Jp Silva attend?
Jp Silva studied at Rutgers University.
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