Jean-Pierre Vales Email and Phone Number
Jean-Pierre Vales work email
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Jean-Pierre Vales personal email
A results driven and resourceful senior executive with a proven track record of developing, driving and managing telecom strategy and change in Europe.Strong expertise in building structures, coaching individuals, leading a high performance culture, initiating team discipline, precise forecasting and generating a fantastic team spirit.Excellent communication skills and builds strong relationships very easily.A highly customer-focussed sales leader who is convinced that putting the customer at the heart of every decision is the key to success and the achievement of ambitious targets.
Cambridge Management Consulting Limited
View- Website:
- cambridgemc.com
- Employees:
- 113
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PartnerCambridge Management Consulting LimitedGenay, Fr
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ChairmanLvm Consulting Sas Mar 2019 - PresentFranceJean-Pierre is the Founder and Chairman of LVM Consulting SAS, a French consulting company operating in the telecom market, supporting its customers to audit and redifine their strategy and organisation, to adapt their portfolios to new needs, to optimise their procurement, and to expand their capabilities and geographic coverage.LVM Consulting's partnership with Cambridge Management Consulting Ltd. offers a wide range of skills and experiences in all the areas they both work, covering Europe, and compeling all its brains to better meet customer expectations and to be innovative. -
PartnerCambridge Management Consulting Limited Jun 2019 - PresentFranceCambridge Management Consulting is a boutique consultancy based in Cambridge, London and Paris that provides strategy consulting, business and sales transformation, management system implementation, ICT procurement and sourcing services, executive search, plus leadership and talent development services to its clients.
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Regional Sales Director - WholesaleColt Technology Services Jan 2015 - Feb 2019EuropeManaging and restructuring the Wholesale Sales teams (25 people) in 6 regions (France, Italy, Spain, Portugal, Benelux and Nordics).Key successes:- 2017 Oct. 2018 : Revenue 160m€/year, 100% / target – Booking 56m€- Individual Sales productivity increased from €1.1m to €1.4m ARR- 2016 : Revenue €63m, +58% YoY - Booking €34m (286% / target)- 2015 : Revenue €40m, +25% YoY - Booking €31m (365% / target)- Key Win : Worldline (Cdiscount – €4,3m ARR) – A6Telecom (€4,6m ARR)- President’s club 2015 et 2016 (Best Regional Sales Director) -
Client DirectorColt Technology Services Jan 2011 - Dec 2014FranceBuilding and managing a BRM team (25 people) in France and Geneva, then transforming into a Sales organisation to manage Major companies' business (AXA, EDF, Engie, Disney, HP ...).Key successes:- Up to +16% revenue growth YoY (16 to €77m / year)- Key Win : Office Depot (€1,4m ARR)- Customer satisfaction increased by 27%- President’s club 2013
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Senior Director QualityColt Technology Services Apr 2009 - Dec 2010FranceResponsible for setting up a Quality Plan for process and customer satisfaction improvement in France. MD Representative in Lyon. In charge of defining a security plan against the avian flu.Key successes:- 100% objectives achievement- 40% revenue growth in Lyon- ISO 14001 Certification secured in France- Personal Quality Manager and Auditor secured (CEGOS)
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Consultancy Services DirectorColt Technology Services Oct 2007 - Apr 2009FranceHead of the Service Management and Project Management organisation (25 people) for French Major Accounts, driving projects implementation and customer satisfaction.Key successes:- 100% objectives achievement- €1,8m revenue generated covering the activities- ITIL and/or PRINCE 2 certification of all my people
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Customer Services DirectorColt Technology Services Nov 2006 - Oct 2007FranceResponsible for setting up a structured organization for all Customer Services including Order Management, Service Repair Centre, Service Management, Helpdesk and Back Office (60 people).Key successes:- 100% objectives achievement- Mean Time to Repair improved by 50%- Drastic reduction of the incident ticket backlog- Helpdesk transfer to Barcelona without any customer impact- 10% Customer satisfaction increase, - 15% Credit Notes erosion
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Service ManagerColt Technology Services Oct 1999 - Nov 2006Région De Lyon, FranceResponsible for the management and satisfaction of all major accounts in the south-eastern quarter of France (Sanofi, Sodiaal, Adecco, Biomérieux, Boiron, City of Lyon, Urssaf, Credit Agricole Centre Est, ...). Pre-Sales consultant for Voice services and responsible for managing offers to public tenders.Key successes:- 100% objectives achievement- Win ratio > 50%- Key Wins: Sanofi, Urssaf, Adecco, STMicroelectronics, City of Lyon…- Promoted to the Customer Services Director role
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Technical Services DirectorTechnitelec Feb 1996 - Oct 1999Région De Lyon, FranceHead of technical teams (10 people) for the deployment and maintenance of PBX systems, IT networks and alarm systems against thieves and fire.Key successes:- Management of the 1996 G7 summit in Lyon- Successful transition to 10-digits numbering and preparation of the transition to year 2000 for 2.500 customers
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Service Repair Centre ManagerTechnitelec Mar 1989 - Jan 1996Région De Lyon, FranceResponsible for organising and managing the SRC (4 people).Key success: Promoted to the Head of Technical Services role
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Senior Electronic TechnicianTechnitelec Dec 1984 - Feb 1989Région De Lyon, FranceIncidents management and electronic cards failures troubleshooting.Key successes:- Creation of a laboratory for troubleshooting electronic equipment- Promoted to the Head of SRC role
Jean-Pierre Vales Skills
Frequently Asked Questions about Jean-Pierre Vales
What company does Jean-Pierre Vales work for?
Jean-Pierre Vales works for Cambridge Management Consulting Limited
What is Jean-Pierre Vales's role at the current company?
Jean-Pierre Vales's current role is Partner.
What is Jean-Pierre Vales's email address?
Jean-Pierre Vales's email address is je****@****olt.net
What skills is Jean-Pierre Vales known for?
Jean-Pierre Vales has skills like Service Management, Telecommunications, Managed Services, Cloud Computing, Outsourcing, Management, Voip, Leadership, It Service Management, Mpls, Pre Sales, Service Delivery.
Who are Jean-Pierre Vales's colleagues?
Jean-Pierre Vales's colleagues are Richard Brown, Jon Wilton, Rachi Weerasinghe, Catherine Mccaw, James H., Lucas Lefley, Pala Uppal.
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