John Pham Email & Phone Number

San Francisco Bay Area

With extensive experience in e-commerce, account management, sales operations, and more in the consumer electronics industry, I bring a wealth of knowledge and a proven track record to the table. My decade plus experience with Amazon 1P and 3P has equipped me with deep insights into online retail strategies and the intricacies of the e-commerce landscape.

Strategic Account Manager of Amazon North America at Arlo TechnologiesDirect report to the former DMM of TV’s at Amazon: The Legend

San Jose, CA

• Direct report to the Vice President of Worldwide Amazon at NETGEAR, Arlo, Orbi
• Managing Sales Operations function of the Amazon US account (FC Supply, Demand Planning, Logistics, New Product Introduction, PO Mgmt & VTTS, Shipments - IXD, MR/UMR, Efficient Receive, Reporting & Analytics)
• Account Manager of Amazon CA (Front-end: Sales Growth, Planning & Execution, Relationship Mgmt, Negotiation; Back-end: In Stocks & the above; NAFN/NASP)
• Expertise: Sales Strategies, Competitive Analysis & Share Take, Inventory Management, Forecasting, Peak Planning, Dynamic Pricing, Quarter Closing
• Cross-Functional: Product Line Mgmt, Operations (Customer Orders and DC Ops), Procurement, Finance, Marketing, Legal, IT
• Constantly working to improve Profitability (PPM), Lost Buy Box (LBB), Rep Out of Stock (Rep OOS), and Vendor Lead Time (VLT)

San Jose

• Managed 300+ products on Amazon.com in areas of inventory, sales, marketing, pricing, cost, compliance, forecasting including New, Consumer, and Business Commercial products
• Dynamic Pricing - Prevented online price matching among retail partners; saving NETGEAR in TrueUP
• Additional account support for Canadian retail accounts including Amazon.ca, BBY/FS, Staples, and Walmart
• Responsible for rebate generation & inquiry, MAP management, and channel support

San Jose, CA

• Developed tools measuring product performance, review mentions, and competitive monitoring used by marketing, sales, and engineering teams and reported weekly to senior management
• Formulated search ranking and SEO tests to increase product visibility within the Amazon marketplace
• Managed and designed content pages for syndication to the channel for NPI launches
• Procured and distributed marketing collateral for global sales team and accounts

Irvine, CA

• Developed a cell tracking project using SOX17GFP tagged embryos and morpholinos to visualize gene expression during zebrafish development in hopes to link human deformities
• Analyzed experimental data using computer models for future publications
• Uphold lab manager responsibilities: PO mgmt, vendor relationships, task coordination, and troubleshooting

Irvine, CA

• Completed detail-oriented experiments for postdoctoral researchers and graduate students
• Experiments included: Polymerase Chain Reactions (PCRs), Southern Blots, and GFP tagging

Minor, Business Management

B.S., Biological Science

Activities and Societies: Dean’s Honor Lists, American Student Dental AssociationDevelopmental & Cell Biology

Master, Business Administration

Activities and Societies: Harvard Business Review Competitions & Presentations, MBA AssociationEntrepreneurship, Strategy, Marketing SVIC.