Jp Altamirano Email & Phone Number

Seattle, Wa, Us

The Product, Sales, Procurement, Project Management, Business Operations, Finance/Accounting, and HR teams are my workplace's center of gravity. My role plays a pivotal part in ensuring the smooth and efficient functioning of the organization's day-to-day operations. This position involves overseeing various business processes, optimizing workflows, and implementing strategies to enhance overall operational efficiency. I collaborate with cross-functional teams, manages projects, and contributes to the achievement of organizational goals.- Brief Introduction: https://www.youtube.com/watch?v=alicYGVpXQI&t=126s- Check out our products via: https://www.necam.com/DigitalID/- Resources to learn more: https://nectoday.com/introduction-to-digital-id-and-biometrics/

United States

In my role as a Business Operations Specialist, I've focused on making our operations smoother and more efficient across various departments. Here’s how I’ve made a difference:I started by introducing automation tools in Salesforce, Asana, DocuSign, Slack, and MS Teams. These tools helped cut down on manual tasks and boosted productivity in Product, Sales, Procurement, Finance, and HR teams. To improve teamwork and information sharing, I created a centralized intranet hub with easy-to-use templates and clear procedures. This made it simpler for everyone to collaborate and find the information they needed. I also worked on improving communication and processes between our legal, procurement, and finance teams. By organizing and documenting key meetings, I helped these departments work better together.Supporting our executive team has been a key part of my role. I managed on-site events, team offsites, and conventions for sales and marketing. I set clear goals and deadlines to ensure these events went smoothly and met our strategic goals.In financial operations, I improved how we handle pricing, sales quotes, and customer billing. I introduced purchase order trackers to make invoicing more accurate and ensure timely payments. Managing contracts has also been important. I handled reviews and renewals and worked closely with Account Managers to make sure billing and revenue were accurate.I also created dashboards with key performance indicators (KPIs) to boost lead generation efforts and give valuable insights to our Sales and Marketing teams. Additionally, I used Salesforce to generate regular reports on sales activities and renewal forecasts. These reports helped with decision-making and strategic planning.Finally, I made the onboarding process for new hires smooth and positive, helping them integrate quickly and comfortably into the team. Through these efforts, I’ve been able to improve efficiency, teamwork, and overall results for the organization.

Des Moines, Washington, United States

I collaborated with various departments to develop job posts and assessed positions to establish fair and competitive compensation rates. My expertise in conducting comprehensive job analysis allowed me to identify position requirements, ensuring proper classification and compensation for staff. I played a pivotal role in enhancing our onboarding process, ensuring a smooth transition for new faculty and staff members.My data analysis skills have been instrumental in HR decision-making, as I collected and analyzed data from various reports and surveys. I also contributed to the success of special events such as benefits enrollment, organization-wide meetings, and employee recognition activities. I reviewed and improved HR onboarding practices for enhanced efficiency and offered crucial support to HR Consultants, maintaining process documentation.With proficiency in various applicant tracking systems and a deep understanding of HR best practices, I have proven myself as a valuable asset, contributing to the success of HR operations in a higher education setting.

Remote

In my role as an HR Project Coordinator, I have achieved several significant milestones that have contributed to the success of our HRBP team. I coordinated, tracked, and monitored project activities, ensuring that all action items were completed on time. This meticulous project management ensured the timely delivery of key HR initiatives.I also provided invaluable daily administrative support to the HRBP team, allowing them to focus on strategic HR initiatives. My role involved extensive cross-functional collaboration with HR, Culture, Recruiting, and Operations teams, which resulted in exceptional employee experiences and a cohesive work environment.I served as the primary point of contact for employees, addressing their HR queries and employment verifications promptly. Data analysis skills allowed me to generate reports on HR metrics and employee surveys, facilitating data-driven decision-making.Conducting quarterly and annual performance reviews, I contributed to employee development and success. I also played a key role in enhancing employee training, onboarding, and off-boarding experiences. My proficiency in various tools, including Asana, Confluence, GreenHouse, Lattice, ChartHop, and DocuSign, has been instrumental in driving the success of HR operations.With expertise in project coordination, data analysis, and a variety of HR tools, I've proven myself as an integral part of the HR team, working towards creating a positive workplace environment and employee growth.

Seattle, Washington, United States

In my role as a Talent Management Coordinator, I have contributed significantly to the organization's success and the development of its talent management processes. My key achievements include collaborating with Line Talent Management teams to develop standardized operating procedures (SOPs), templates, and core ways of working documentation.I played a critical role in supporting and deploying talent mechanisms, including work-back plans, to ensure a structured and efficient approach to talent management. My ability to manage multiple concurrent projects and work with cross-functional stakeholders allowed me to consistently meet deadlines, contributing to the timely execution of various initiatives.I partnered with a business analyst to assist in data collection for reporting on talent metrics, enabling data-driven decision-making in talent management. I managed communications for talent processes, including Promotion and Organizational and Leadership Review (OLR) meetings, capturing meeting notes and action items during leadership reviews. My active involvement in team and VP meetings helped identify talent management trends and needs, ensuring that our processes remained relevant and effective.I also effectively managed ad-hoc projects, executive assistance requests, and played a role in fostering affinity networks within the organization. My skill set includes talent management, project management (utilizing tools such as Asana, SharePoint, and Wikis), process documentation, survey data collection and reporting (using Qualtrics), communication and collaboration through the Microsoft Office Suite, Slack, and Quip, stakeholder management, problem-solving, leadership review, team coordination, and Microsoft Office proficiency. My contributions have been instrumental in enhancing the organization's talent management processes and overall effectiveness.

Seattle, Washington, United States

As a Recruitment Coordinator, I've excelled in managing a high-volume and fast-paced hiring environment, consistently achieving remarkable milestones. I scheduled 20-35 on-site interviews and 40-60 phone screens weekly, coordinating complex calendars involving 5 to 7 interviewers, ensuring a seamless and efficient interview process. My commitment to maintaining customer satisfaction levels above 85% led to an exceptional candidate experience.I played a key role in promoting collaboration, offering support to various departments within AWS, and effectively managing communication between candidates, recruiters, and interviewers. My interactions with senior professionals, both within and outside the company, were characterized by a high degree of professionalism and diplomacy.Regular reporting and audits were among my responsibilities to ensure that candidate follow-ups met their expectations, demonstrating my attention to detail, data analysis skills, and problem-solving abilities. I consistently sought innovative solutions to enhance our recruitment coordination processes, making a significant impact on the efficiency and effectiveness of our hiring efforts.

Seattle, Washington, United States

I've supported a revolutionary approach to the home-selling experience, directly engaging with sellers to simplify and streamline the process. My dedication to ensuring the success of the sales team was evident as I pre-screened 80-100 sale prospects daily, significantly enhancing efficiency and sales potential.Meticulous data prospecting was a key element of my work, ensuring the efficient processing of home inquiries for sellers. Serving as the team captain, I led efforts to follow up and confirm home evaluations, resulting in a substantial reduction in onsite cancellations.Leveraging SalesForce for efficient communication and notation, I contributed to a seamless experience for Zillow Offers Advisors and sellers, fostering high-quality service and exceptional customer experiences for homeowners. I collected valuable feedback from sellers through research and survey calls, leading to improvements in the Zillow Offer experience.My analytical skills, powered by tools like Excel, Google Spreadsheets, and Qualtrics, drove actionable enhancements in the overall experience for both sellers and representatives. I also played a pivotal role in training new hires within the Zillow Offers Support team, ensuring their readiness for new market launches. My collaborative spirit extended to working with other markets for support when needed.Outside of my core responsibilities, I took on leadership responsibilities in participating in and leading affinity networks and events through Zillow Group, contributing to a positive and engaging work environment. My skill set includes client engagement, data prospecting, process optimization, SalesForce management, CRM, customer feedback collection, data analysis, training and onboarding, and effective communication through various platforms, such as multi-line phones, chatboxes, Microsoft Office, and Slack.

Seattle, Washington, United States

In my role as a Client Engagement Specialist, I've consistently achieved significant milestones. I successfully connected and coordinated consumers with real estate professionals through various channels, including phone, text, and email, ensuring a high-quality and efficient experience using provided tools.Maintaining a high-volume call workload, averaging between 150 and 200 calls per day, I consistently ranked within the top 10 to top 15 Key Performance Indicators (KPIs) for the entire firm. My remarkable success rate of 78% to 85% in connecting callers to the appropriate departments not only contributed to corporate income but also significantly enhanced customer satisfaction.I excelled in collaborating effectively with business partners and colleagues in a fast-paced team environment, ensuring seamless client interactions. Prioritizing deepening consumer relationships, I provided extraordinary and efficient quality service, resulting in increased customer loyalty and retention. My role also extended to providing valuable feedback to improve overall customer happiness and referring potential candidates to join Zillow Group, contributing to talent acquisition efforts.I actively engaged in and led various affinity networks and events through Zillow Group, fostering a positive workplace culture. Additionally, I participated in departmental new pilot projects, serving as a valuable resource for shadowing and training new team members. My skill set includes client engagement, high-volume call handling, relationship-building, customer satisfaction, collaboration, feedback and improvement, talent acquisition, and affinity network leadership.

Greater Seattle Area

I efficiently scheduled ongoing services with existing clients, ensuring that we delivered timely and reliable services, thereby enhancing client satisfaction.Meticulously maintaining accurate and organized client profiles was a cornerstone of my work, demonstrating strong attention to detail in data entry. Additionally, I successfully identified and converted potential clients, expanding our customer base and driving business growth.My efforts in generating new clients through cold-calling and following up on past bids led to increased sales and revenue. I also played a pivotal role in conducting interviews and orientations for new hires, ensuring that we had a skilled and knowledgeable workforce to deliver quality services.Efficiently managing shop inventory was another key responsibility, ensuring smooth operations and minimizing downtime. As an accounts receivable coordinator, I actively followed up on delinquent accounts, contributing to improved cash flow and overall financial health.My skill set includes regulatory compliance, accounts receivable, multi-line phone customer service, QuickBooks proficiency, sales cold-calling, inventory management, data entry, and strong teamwork. My contributions were instrumental in the success and growth of R&T Hood and Duct Services, Inc.

Seattle, Washington, United States

In my role at a hotel property with 557 rooms and approximately 15 overnight staff, I've achieved numerous milestones in ensuring the smooth operation of the hotel during late hours.I managed night shifts and overnight assignments, overseeing the entire property and ensuring a high level of service quality. Addressing urgent guest concerns was a priority, and my exceptional customer service skills shone through. I also took on the role of a sales representative, successfully closing significant sales deals with clients and guests.Handling hotel phone systems and managing incoming calls during the overnight hours required clear communication and coordination. I monitored inventory to prevent overselling and maintained optimal room occupancy. Managing daily agenda reports for both morning and night shifts contributed to efficient task execution.Additionally, I maintained records of contracted rooms for groups, airlines, VIPs, and other special accommodations. My role included conducting payment audits and serving as a billing coordinator, ensuring accurate financial transactions and contributing to the financial well-being of the hotel.My skill set includes hospitality business management, communication and interpersonal skills, front office customer service, team supervision, sales and negotiation, inventory management, front office operations, financial auditing support, process optimization, and customer relationship management (CRM). My contributions have played a significant role in the successful operation of the hotel during the night shift.

Seattle, Washington, United States

In my role, I've achieved several key milestones, ensuring a seamless and exceptional guest experience. I consistently checked in guests, allocating rooms that matched their preferences, and effectively managed secure payment methods while adjusting bills as necessary.Another significant part of my responsibilities included reviewing and updating contracted room reservations for groups and special accommodations, contributing to a well-organized operation. Handling guest calls and inquiries efficiently was a core aspect of my role, providing top-notch customer service.I also served as the primary liaison for housekeeping and delivery services, ensuring guests' requests were fulfilled promptly and their stay was comfortable. My collaboration with the sales and marketing teams allowed us to coordinate large-scale events successfully, enhancing the overall guest experience.Additionally, I conducted valet duties, fulfilled concierge assignments, and consistently upheld brand standards. My skill set, including proficiency in Microsoft Outlook, front office operations, hospitality management, sales and client relations, multi-line phone systems, team collaboration, and exceptional customer service, has been pivotal in achieving these accomplishments and maintaining the highest standards in guest satisfaction.

Greater Seattle Area

As a dedicated Front Desk Associate, my role was instrumental in creating a positive and welcoming experience for our guests. I warmly welcomed guests and efficiently facilitated check-ins, room assignments, and check-outs, ensuring a seamless arrival and departure process. Additionally, I assisted walk-in guests, ensuring their needs were met promptly.Accountability for counting and securing the bank at the start and end of each shift demonstrated my commitment to financial accuracy and security. I processed secure payments from guests with precision, maintaining the highest level of accuracy.Professionally addressing all guest calls, requests, questions, and concerns was a cornerstone of my role, providing exceptional customer service. I also excelled in making room reservations over the phone, ensuring accurate booking details and contributing to efficient operations.Conducting concierge duties, arranging transportation, and collaborating closely with Housekeeping and Delivery teams to address guest concerns underscored my dedication to providing a top-notch guest experience.Additionally, I played a key role in maintaining cleanliness, restocking supplies, and organizing the front desk area, ensuring a welcoming and organized environment. My skill set, including proficiency in Microsoft Outlook, front office operations, hospitality management, sales, customer service, multi-line phone systems, and effective team collaboration, was pivotal in achieving these accomplishments and maintaining the highest standards in guest satisfaction.

Professional In Human Resources (Phr)

Bachelor Of Applied Science (Basc)

Undergrad