Pablo Garcia Email & Phone Number

Peoria, AZ, US

San Diego, California, United States

Greater San Diego Area

I have the pleasure of managing a group of highly specialized system coders to ensure members get their medication in a timely manner, at the right price. This involves a lot of coordination with client teams and various departments within the organization and a strong focus on quality.

Greater San Diego Area

Managed a team of agents who helped provide access to medication to indviduals who did not have the means to attain it otherwise. Worked with colleagues to manage the client relationship and execute expectations and service level agreements.

Manage inbound agents in a call center focused on delivering specialty medication to help people live healthier lives. In charge of talent acquisition, managing performance and developing agents to deepen their relationship with UnitedHealth Group.

Greater Seattle Area

Manage the goings on of about 95+ people in our office in Seattle. I am responsible for getting each individual set up in their work space to ensure they are satisfied. I also manage the relationships between various office vendors, IT consultants and guest amenity programs. The use of strong communication; both written and spoken, have served me well in.

Managed between 15-20 partners answering incoming calls or emails about customer experiences both in a Starbucks store or at home using Starbucks products. Successfully, assisted over 20 partners continue their career at Starbucks by helping them focus on goals and arranging meetings. Assisted in the successful transition of the Customer Contact Center to.

Responsible for assisting up to 20 direct reports in exemplifying World Class service through the delivery of accurate, efficient, courteous and upbeat service in a highly-regulated industry on a daily basis.