Chief Commercial Officer (Cco)
CurrentLeader of the commercial operation in Mexico, including direct channels, distribution channels, digital channels, retail channels, customer service, field operations, experience, loyalty, collections, and consolidated commercial area planning. Direct report to the CEO.Total Business: USD 1.1 Billion, 7MM subscribers.- Designed and implemented commission and incentive model reducing acquisition cost by 23%, increasing sales quality by 17%.- Developed digital transformation process increasing digital sales share from 4% to 30%.- Led the implementation of Oracle Field Service improving operational productivity KPIs by 3x, response time from 3 days to 1 day, and satisfaction by 25%.