Joseph Pacamarra Email & Phone Number

Makati, Ncr, Ph

Taguig, Ncr, Ph

• 2020-2021 Co-Wrote and Conceptualized with TEP's and TESDA QSO the Philippine Competency Standard For Computer Security: Incident Handling I and II.• 2022-2024 Co-Wrote and Conceptualized with TEP's and TESDA QSO the Philippine Competency Standard For Cyber Threat Monitoring and Incident Response I and II

Taguig, Ncr, Ph

• Provided consulting assistance to Private Institutions and OT Companies• Train and Enabled Government Institutions in the Philippines

Information Security | DevSec | Data Privacy/Protection Officer

Tokyo, Japan, Jp

• Co-wrote the Consulting Services Program that covers Critical System, Network, Security Analysis and Monitoring for Trend Micro Custom Defense Services. • Project owner of Regional Cyber Attacks Identification Process and Containment in APAC Region.• Conceptualized and Project owner of Threat Assessment, Security Health Check Process and Procedures - which eventually evolved to Trend Micro Custom Defense Services offered to corporate and government clients. • Identify, Research and Profiles ongoing and recent Attack in Asia Pacific Regions. • Directly handles P0 and P1 Incidents and POC Projects for APT, Breaches and Malware Outbreaks cases providing in and out of the box containment and mitigation action to provide the requirements of the client.• Coordinate with CERT Vietnam,Thailand, India, Malaysia, Indonesia, Australia and Singapore with imminent or ongoing attack. • Conceptualize and Designs new Security Tools and Functional Features for security products. • Conducts Threat QA process on Beta and Market Available Trend Micro Products.• Threat Research focus on Corporate security breaches and SE oriented attacks.• Conceptualized and Executed Threat/Security Lead Generation Projects.• Co-lead with remodeling and streamlining case management handling procedures.• Manages malware and security incidents for high profile Fortune 500 companies.• Conducts Security Consulting for different Business and Government sectors in APAC.

Redmond, Washington, Us

Conceptualize, Test and Implements Workgroup and cross product wise Resolutions, including the implementation of Workshop and Training for L1/L2/Mentor, including Product Orientation with in-depth Microsoft Products and raise awareness on the latest concerns and innovations. Coordinate Directly with Microsoft Officers on Weekly War Meetings. Assist in the Management of L1/L2 Groups via mentoring and regular person to person coaching with best regards on how to boost up stats and on how to achieve goals. Assist on Daily/Weekly/Monthly case management and scrubbing for analysis and redevelopment of existing programs.• Improved the Resolution Rate for HH site Microsoft Security Escalation. • Assisted and co-wrote the revision of the Global PSS Training Standards (Microsoft Security).• Assisted and co-wrote the 2006 revision of PSS Tech Support Flow Model. • Assisted with the development of PSS Consult Line Quality Metrics. • Authored and wrote the learning module for the ( site ) Support Troubleshooting Guidelines for the following technology Windows Update Support Process, Remote Access Application for Microsoft Security, Process of gathering Malware / Spyware and Viruses, Bitlocker Support • Research and Gathering of latest Malware, spyware, viruses. (For Windows Defender Dev. Team and OneCare Dev. Team via Partner Tech Lead) • On top of the management role still manage handle malware escalation, MS-Hot and consult line call at any given time.• Collaborate with fellow E-team in regular day to day work cycle, and most often to address group morale such as Correction of process mishaps, Maintaining low to no idle cases, Coaching on best practices when dealing with Case Management. (Documented), E-team efficient use of multi-tasking practices for their cases.