• Provide product and technical support for over 25 assigned accounts, including Fortune 500 companies, ensuring timely resolution of technical issues through detailed troubleshooting and consistent follow-ups.• Identify and develop potential new business opportunities by analyzing customer use cases and proposing heuristic vulnerability management solutions.• Convey customer requirements to Product Management, Marketing, and Engineering teams, facilitating clear communication and alignment across departments.• Provide functional and technical support to customers on various platforms and new modules, ensuring seamless integration and optimal performance.• Respond to customer questions on technical and business-related issues, offering clear and concise solutions to enhance customer satisfaction.• Run proof of concept and demos for Qualys' extensive portfolio of modules, showcasing the product's capabilities and driving customer engagement.• Deliver high-level and detailed sales presentations tailored to individual use cases, effectively communicating the value proposition to potential clients.• Attend conferences and seminars, presenting Qualys' solutions to industry professionals, leading to increased brand visibility and potential business opportunities.

NETSYNCThe award-winning provider of innovative IT and architecture solutions; overseeing large scaleimplementations for enterprise clients across the education, governmental, energy, retail, financial and healthcare sectors. Ascending through expanding scopes of responsibility, I:• Design and configure cyber security solutions for customer environments including Firewalls, content filters, endpoint protection, EDR, DNS security, IPS/IDS, log collector and 2FA.• Evaluate and make recommendations to enhance enterprise security architecture design.• Champion Information Security, governance, and risk management to new and existing clients.• Implement improvements to engineering related cybersecurity initiatives in accordance with established risk frameworks and security standards.• Serve as Incident Responder to ransomware attacks in our region.• Create and ensure adoption of robust perimeter network security plans.• Prepare enterprise security standards for system configuration.• Troubleshoot issues related to cyber security technologies• Write low level designs and ‘as built’ documents for all projects with documentation in scope.• Draft enterprise security standards and guidelines for system configuration.• Spearhead regular internal and external vulnerability testing and cybersecurity audits.

Provided sales enablement and sales engineering support to RFQ and RFP response process.• Designed and built Architect enterprise networking and cyber security solutions to address client requirements and business models.• Created client IT infrastructure risk management solutions.• Prepared scopes of work for enterprise networking and cyber security projects and proposals.• Led vendor relationship management activities to accelerate requirements planning and project delivery.• Aligned with client stakeholders to ensure smooth knowledge transition; resolving service level agreement challenges.• Presented iterative products and solutions to stakeholders as part of proposal and proof of concept phase.• Drove collaborations between project management, deployment, and client teams to ensure products’ integration and integrity.

Supporting more than 300 million customers worldwide, a partner to major brands offering at-home repair and maintenance services and dedicated customer assistance through a chain of uBreakiFix stores.Providing elevated levels of customer responsiveness, in a business development role, I successfully:• Aligned product solutions to customer needs and requirements.• Assessed and diagnosed problems and resolved issues by troubleshooting and repairing devices.• Exceeded all performance and service objectives/• Led inventory management activities; ordering supplies and equipment when required.• Maintained rigorous compliance to all store branding and customer service standards.