Jennifer Palmeri, Mba Email & Phone Number

New York, United States

Buffalo, New York, United States

At Freed Maxick CPAs, P.C., I lead the development and implementation of comprehensive training programs that enhance employee capabilities and performance. I design and deliver leadership development initiatives, equipping managers with the tools for effective team management and strategic decision-making. Collaborating with senior management, I align training objectives with organizational goals to ensure continuous improvement and growth. I spearhead innovative learning solutions, leveraging emerging trends and technologies to drive engagement and retention. I have achieved significant improvements in employee satisfaction and performance metrics through targeted training interventions and continuous feedback mechanisms. Additionally, I design and facilitate comprehensive biannual leadership workshops for over 80 managers, focusing on advanced leadership strategies, team management skills, and organizational development.

Niagara Falls, New York, United States

Service Mindset Consulting LLC is a women-owned career services agency specializing in personalized resume, career document and career coaching services founded and run by Niagara Falls native, Jennifer Palmeri, in 2020. Jennifer has helped numerous clients secure their dream jobs. Her knowledge across various industries helps her craft personalized solutions for clients.SMC works side-by-side with you to find solutions for all of your personal development needs.Contact us for a resume revamp, life coaching, help achieving your professional goals, and any other training and development needs. Not sure what you need? We offer a FREE consultation to help assess your needs with no obligation. Check out our website: https://www.servicemindsetconsulting.com/

Buffalo, New York, United States

The Draft Room & Room 120• Lead a team of 3 Managers and manage all operations of a $3.5MM/yr. brewpub and $1MM/yr. private speakeasy bar• Develop financial budgets, staffing plans and manager areas of responsibilities to ensure successful operations• Manage all financial activities including payroll, budgeting, purchases, P&L, and F&B costs• Achieved $350,000 in top line sales by working with Sr. Sales Manager to activate yearly Sales & Marketing Calendar and tentpole initiatives• Exceeded year one private membership sales for Room 120 by 15% • Achieved EcoSure (Safety, Sanitation standards) score of 90 or above throughout all property quarterly audits

Buffalo, New York

Hospitality Division Full Service Restaurant Properties - (716) Food and Sport, The Draft Room, Room 120, Deer Valley Trails, Terra Mare• Provided strategic leadership and support to 3 GMs and 3 Training Managers• Developed and managed yearly training calendars and strategic plans for 6 properties • Directed and organized bi-yearly Leadership Conferences for senior management team of 10+ people• Trained 4 GMs and promoted 5 key employees to managers through Growth Actions Plans• Redesigned onboarding process and presentation maximizing efficiencies to save 5 hours each week • Decreased staff attrition by 5% by launching staff recognition programs throughout all properties• Improved guest satisfaction from 4.1 stars to 4.3 stars by implementing a new process for providing personalized experiences and capturing guest details in our guest database management system – Opentable• Increased sales by 16% on high capacity game/event nights by training team to seat more guests faster during volume dining times and increasing operating efficiencies of our reservation system – Opentable• Served as Interim-General Manager and assisted in recruiting new General Managers for hospitality properties • Oversaw and facilitated training sessions to include but not limited to: Orientation, Alcohol Safety, Guest Service & Hospitality Training, Food Training, Manager Training Program, Microsoft Office Suite, Microsoft Teams & Planner, OpenTable, KDS, Reserve, CTUIT, Ultipro, TipReports, ReviewTrackers, HotSchedules, Micros• Selected to be co-chair of an Employee Development Task Force for the entire company• Directed new store openings of The Draft Room and Room 120 in 2018 overseeing training, hiring, brand development, business development and strategy and creation of all training materials and validations

Buffalo, New York, United States

(716) Food and Sport• Led a team of 5 Managers to operate a $6MM/yr. restaurant and sports bar• Executed and planned over 150+ onsite and offsite banquets and catering events• Created multiple Standard Operating Procedures and Best Practices to improve consistency in operations• Launched “Ultimate Fan Destination Series” and managed monthly tentpole event planning and execution to drive sales through themed marketing initiatives that created brand awareness• Selected as Best New Restaurant and Best Place to Watch a Game – Artvoice Awards Best of Buffalo 2015

Buffalo, New York, United States

• Managed successful grand opening of high-profile restaurant with first year revenues exceeding $10MM• Recruited, onboarded and trained over 300 employees for grand opening team• Developed, created and implemented opening training outlines, manuals and schedules• Developed and led opening team orientation and department training sessions for 300+ team members• Designed a guest feedback tracking system to track and communicate all guest feedback monthly

Washington, District Of Columbia, United States

• Managed FOH operations of a $14MM/yr. #1 booked restaurant on Opentable in the United States• Reviewed all FOH schedules. Responsible for writing server and food runner schedules• Facilitation of recruitment and new hire orientations. Promoted 4 key employees to managers• Worked on a team to re-design all server training materials• Achieved a 4.5/5-star review rating overall for guest reviews

Washington, District Of Columbia, United States

• Oversaw all training and FOH operations of a $10MM/yr. restaurant leading team of 60 employees • Oversaw training and new hire orientation for all employees• Developed and implemented yearly training calendar executing weekly and monthly training initiatives• Achieved training store certification after restructuring training program to align with company guidelines

Washington, District Of Columbia, United States

• Managed FOH operations of a $10MM/yr. certified training restaurant • Created and published 2 company-wide training documents on company worldwide training web-portal• P&L Variance reporting and analysis

Buffalo-Niagara Falls Area

• Created Quarterly Ambassador Volunteer Newsletter celebrating our team’s community involvement• Assisted with rebuilding team at Hard Rock Café in New Orleans after Hurricane Katrina crisis• Selected as Brand Ambassador to represent East Coast HRCs in the Hard Rock Calling 2009 Concert in London, ENG

Red Lobster

Lake Como, Italy

Luxury Food and Beverage Service in a 4 Star hotel

Orlando, Florida

Front Desk Operations at Old Key West Vacation Club

Master Of Business Administration (Mba), Business Administration And Management, General, Gpa - 3.78

Bachelor Of Science - Bs, Hotel/Restaurant Management