Jayan P. Email & Phone Number

United Kingdom

United Kingdom

We're on a mission to make flight-free travel mainstream and we do that by making sure everyone loves their journey. This role assists customers in-trip whenever they need us, and to remove the stress from travelling. Whether it's day-to-day questions on accommodation, transport, or destination queries, or by providing five star support when disruption.

Barcelona, Catalonia, Spain

As a customer service professional dedicated to delivering amazing support, I thrive in assisting customers with their Happy Scribe Journey. Primary duties include:- Customer Satisfaction: Using Intercom to ensure a seamless and responsive level of support (95%+ CSAT, 1hr premium response time)- Rapport building: Happy customers come back! Building.

London, United Kingdom

Initially hired for the Beasts of London exhibition, I was hired on a permanent basis as a Host in the Visitor Experience department. Duties included staffing the exhibition, queue management, school visits, fire safety, first aid, ticketing via Spektrix, curating talks, and assisting visitors with queries about the collection.

London Heathrow

After completing an intensive training programme, I became part of the Mixed Fleet team helping to deliver excellent customer service and uphold British Airways excellent safety record. Being part of the "Best Cabin Crew in the UK 2018" gave me many opportunities to build on my customer service and being able to tailor a service to meet a customers.

London, England, United Kingdom

A Guest Relations Specialist role within the Front Of House department in a busy 802 room hotel in central London.The role was multifaceted and involved liaising closely with the guests and internal hotel operations. From daily management of the Club Lounge, to manning the hotel lobby greeting guests and being on call for any ad-hoc requests (tours.

London, United Kingdom

As an intelligent and outgoing foodie, I was given exciting opportunities to train and work in food preparation.I worked as a freelance junior Chef working across London with various small businesses. Duties include the preparation and sale of food in accordance to health and safety requirements.

Open Degree, 1St Class Honours

Final modules in: Spanish - 1st Class Honours Personal Lives and Social Policy - 1st Class Honours

Modern Languages, Spanish And Iberian Studies

Spanish - C2 French - B2 Italian - A2 Catalan - A1 ERASMUS Year-Abroad in Tours, France and Barcelona, Catalunya.

Education record

A-Levels: Spanish, Biology, Geography

Education record

10 GCSE's A*-C BTEC diploma in Construction A* awarded in GCSE Spanish in 2008