Highlights: After successfully completing an internship program, I got promoted to Night Auditor.✔ Perform the end-of-the-day process following established guidelines.✔ Keep the daily transaction summary of the hotel up-to-date and ensure that the reservations are ready for the following day.✔ Reconcile data from the food and beverage point-of-sale system with the data from the PMS (Property Management System); record and adjust entries.✔ Greet guests and/or attend to their needs at night if required.

✔ Meeting customer expectations with excellent customer service.✔Check-in/check-out maintaining an organized area at a fast-paced experience through Opera Cloud System.✔ Receive and process individual reservations (telephone, online, travel agents).✔ Reporting to the Guest Services Manager about daily operations of the front office department.

Highlights: Manager on Duty during weekends, and also got mentions on Trip Advisor and Medallia for exceeding guests' expectations.✔ Leading teams and keeping constant communication with General Manager.✔ Supervise the efficient working of all agents at the front desk and housekeeping area. ✔ Participates in hotel committees and task force assignments. ✔ Prepare a weekly schedule and maintain track of all budgets according to staff guidelines.

Highlights: Initially hired as a PBX agent but due to proactivity and quick learning, I got promoted to Front Desk Agent within 3 weeks. ✔ Organized, secured, and maintained all confidential files and audit records through the Opera system. ✔ Checked in guests in a high volume, fast-paced environment ensuring requests were met and handling accurate billing.✔ Recognized for ability to handle and resolve confrontational guest situations. ✔ Provided excellent customer service, and tourism information and completed end-of-shift reports.

Highlights: During the pandemic, I took on the role of Manager on Duty while maintaining constant communication with General Manager and departments within the hotel.✔ Worked with companies during quarantine processes, assuring the highest customer service while keeping a safe environment.✔ Generated reports and feedback for presentations to the general manager.✔ Monitored stock and ordered office and housekeeping supplies to ensure quarantine processes.✔ Scheduled the front office staff and supervised workload during shifts.