Jesus Pastor Email & Phone Number

Capellades, Ct, Es

Barcelona, Cataluña, España

As Customer Success Manager Coach I am responsible for coaching the CSM team members by performing among others the following main tasks:• Coaching individual Customer Success Managers and creating high-quality enablement programs to empower the CS organization, from leaders to team members, in delivering top-tier Customer Success practices.• Focusing on executing the CSM playbook through onboarding programs, training sessions, and coaching sessions designed to enhance CSM performance.• Providing proactive support to leaders in improving business performance.• Ensuring application of Playbook by the CSMs teams with trainings, coachings and knowledge checks through best practices• Creation of training materials

Barcelona, Cataluña, España

Barcelona

As an expert sales consultant for salespeople in the B2B environment, I have developed the on-boarding and training programmes for new salespeople within the company, creating the necessary content and constantly optimising the programmes to improve performance and retention. Developing and managing various Sales Enablement programmes which can include training for managers, sales reps, account managers and CSMs to ensure consistency and clarity in the sales process and consistency in end-to-end customer communication, both virtual and face-to-face. I am passionate about developing others and coaching for success, I am actively involved in the company's international sales strategy in order to maximise the performance of our sales team.Together with my colleagues, I have developed the implementation of Highspot in the company in order to optimise and measure the development of sales reps, account managers and CSMs.

Barcelona

Barcelona

I accepted the challenge of working in a market that I did not master and we were able to strategise during the pandemic to achieve the objectives. Added to this challenge was the start of remote working, we had to be very creative to keep the atmosphere good and motivation high. The rest of the functions were the same as in the Spanish market.

Barcelona

Leadership and management of the sales team.I succeeded in creating a team capable of achieving its sales targets on a regular basis by working on all aspects of sales, starting with prospecting, through different solutions to objection management and ending with closing. My team achieved a higher average contract value in all developing international markets by increasing the weight of the market within the company.Supported the sales team in driving sales through individual coaching and group sessions.Support in the development of digital marketing campaigns in collaboration with the marketing department.Preparing commercial strategies to help achieve objectives.Leading, recruiting and training a team with the support of the HR department.Working closely with the other departments to find individual solutions for our sales people, both technical and functional.Track and record sales estimation and rebate management within the team in order to increase conversion and contract value.Establish monthly KPI's for the team in conjunction with the sales manager.Monthly closing of sales, customer margins, evolution of set targets for new customers and referrals.

Barcelona

I was part of the start-up of the sales team for the Spanish market, achieving very good results in terms of turnover, loyal customers and partners.

Igualada, Barcelona, Spain

Commercial farmer responsible for maintaining and expanding the customer portfolio in the assigned area.After 3 years, 58% of the turnover of the client portfolio came from my own customer acquisition.

Barcelona, Spain

I accepted the challenge of introducing a little-known product from an unknown brand in Spain. I designed the website, translated and redesigned the brochures.I carried out marketing campaigns and sold the product. Shortly after, I expanded the sales team to 3 people, taking responsibility for recruitment, training and support.During the first year I exceeded the sales target by 180%.

Piera, Catalonia, Spain

I was responsible for reactivating the B2C and B2B sales channels, I digitised the company, I managed to increase turnover by 400%, I restructured all purchases by negotiating with suppliers allowing savings for the company.

Barcelona

My job was to visit customers who had asked to unsubscribe from the service and still felt that way after going through the 3 levels of telephone retention that existed at the time. I learnt a lot about emotional selling and it was a great challenge to re-sell a service to people who already know the service by re-creating that need.

Practitioner En Pnl

"Técnicas verbales y no verbales, para comunicarnos de manera fluida y armónica, con nosotros mismos y con los demás. Técnicas para.

Máster En Dirección Comercial Y Márketing

Responable Comercial Y Márketing

Bachillerato, Científico-Tecnológico

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Cursados dos años, interrumpí los estudios para centrarme en mi verdadera pasión, el mundo de las ventas

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