James Patchell Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

SignOnSite is an in-field connected worker platform that drives outcomes in safety, efficiency and data for construction companies. Our simple and robust platform removes the roadblocks that stop people from getting on with their job and helps solve the problems that slow projects down. Our worker-oriented platform is able to create value for everyone on.

Melbourne, Australia

• InMoment is a global customer experience intelligence platform that works with some of the world's most prominent brands: Nike, Hyundai, Foot Locker, Marks and Spencer, Tiffany and Co, Pizza Hut, and many more..
• Manage mid to enterprise level clients and their day to day and strategic needs.
• Responsible for presenting to both executives and senior level management
• Contract negotiations both new and on-going
• Leading implementation workshops
• Lead implementation of InMoment product to new customers and accountable for ongoing support and maintenance

Melbourne, Australia

• In this role, I assisted in the technical implementation and maintenance of customer programs including leading technical support.
• Assisted pre-sales in technical architecture of product
• Led technical implementation of client systems in Australia
• Delivered technical systems to clients as per requirements
• First level contact for all client support within APAC
• Technical analysis of data insights from product

Melbourne, Australia

• In this role, I maintained customer relationships and programs. I assisted sales in pre-sales activities and implementations.
• Assisted pre-sales in technical and business architecture of product
• Established and maintained effective relationship with customers
• Provided ongoing regular reporting to customer on data insights
• Financial management responsibilities for Australia based customers, i.e. billing and debt collection
• Trained customers and sales staff in use… Show more In this role, I maintained customer relationships and programs. I assisted sales in pre-sales activities and implementations.

• In this role, I was technical lead for program launches and provided technical support ongoing.
• Technical lead on the below client program launches
• Starbucks Customer Voice France Launch
• Canadian Tire Retail Full Program Launch
• Princess Auto Re-design
• Mark’s Full Program Launch

Melbourne, Australia

• Responsible for full administration of weekly meetings, project scope and work stream, whilst also conducting analysis and reviews with stakeholders to ensure the full success of the Pricing re-structure project.
• Chaired weekly work stream meeting, which involved dependency management, risk and issue management, manging timelines and minuting actions.
• Conducted analysis and preparation of data for presentation to project sponsor
• Assisted with the development of project scope… Show more Responsible for full administration of weekly meetings, project scope and work stream, whilst also conducting analysis and reviews with stakeholders to ensure.
• Assisted with the development of project scope and completion of project charter document
• Assisted in the development of work stream project management plan (PMP)

Melbourne Area, Australia

Melbourne Area, Australia

Melbourne, Australia

Melbourne Area, Australia

Melbourne Area, Australia

Melbourne Area, Australia

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General

Diploma: Project Management, Project Management

Certificate 4: Project Management, Project Management

Bachelor Of Communications, Communication And Media Studies

International Baccalaureate