James Patchell Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

SignOnSite is an in-field connected worker platform that drives outcomes in safety, efficiency and data for construction companies. Our simple and robust platform removes the roadblocks that stop people from getting on with their job and helps solve the problems that slow projects down. Our worker-oriented platform is able to create value for everyone on site, and then stack that value all the way up the chain - from the Worker all the way up to Leadership teams. Find out more on our… Show more SignOnSite is an in-field connected worker platform that drives outcomes in safety, efficiency and data for construction companies. Our simple and robust platform removes the roadblocks that stop people from getting on with their job and helps solve the problems that slow projects down. Our worker-oriented platform is able to create value for everyone on site, and then stack that value all the way up the chain - from the Worker all the way up to Leadership teams. Find out more on our website at www.signonsite.com Show less

Melbourne, Australia

InMoment is a global customer experience intelligence platform that works with some of the world's most prominent brands: Nike, Hyundai, Foot Locker, Marks and Spencer, Tiffany and Co, Pizza Hut, and many more. InMoment helps organizations make more informed decisions based on customer data for a variety of uses, including campaigns, product development, customer service and generally planning marketing strategy around a business Customer PersonasIn this role I implement and maintain… Show more InMoment is a global customer experience intelligence platform that works with some of the world's most prominent brands: Nike, Hyundai, Foot Locker, Marks and Spencer, Tiffany and Co, Pizza Hut, and many more. InMoment helps organizations make more informed decisions based on customer data for a variety of uses, including campaigns, product development, customer service and generally planning marketing strategy around a business Customer PersonasIn this role I implement and maintain customer experience programs for mid to large clients within APAC. • Manage mid to enterprise level clients and their day to day and strategic needs.• Responsible for presenting to both executives and senior level management • Contract negotiations both new and on-going• Leading implementation workshops• Lead implementation of InMoment product to new customers and accountable for ongoing support and maintenance• Lead training of both new and existing customers• Problem / issue analysis of customer problems• Accountable for managing multiple implementations concurrently• Assist sales in customer presentations and technical architecture of the product• 90% retention rate of current customers as well as expansion of customer uptake in services.• Data analysis of insights and presentation back to customer• Lead and train a support team in Melbourne to ensure customer needs are met Show less

Melbourne, Australia

In this role, I assisted in the technical implementation and maintenance of customer programs including leading technical support .• Assisted pre-sales in technical architecture of product• Led technical implementation of client systems in Australia• Delivered technical systems to clients as per requirements• First level contact for all client support within APAC• Technical analysis of data insights from product• Built standard and custom reporting suites and… Show more In this role, I assisted in the technical implementation and maintenance of customer programs including leading technical support .• Assisted pre-sales in technical architecture of product• Led technical implementation of client systems in Australia• Delivered technical systems to clients as per requirements• First level contact for all client support within APAC• Technical analysis of data insights from product• Built standard and custom reporting suites and consulted with customers to ensure reports met their requirements• Liaised with global colleagues in technical problem solving and architecture• Provided technical support to customers via phone, email and face to face Show less

Melbourne, Australia

In this role, I maintained customer relationships and programs. I assisted sales in pre-sales activities and implementations. • Assisted pre-sales in technical and business architecture of product• Established and maintained effective relationship with customers• Provided ongoing regular reporting to customer on data insights• Financial management responsibilities for Australia based customers, i.e. billing and debt collection• Trained customers and sales staff in use… Show more In this role, I maintained customer relationships and programs. I assisted sales in pre-sales activities and implementations. • Assisted pre-sales in technical and business architecture of product• Established and maintained effective relationship with customers• Provided ongoing regular reporting to customer on data insights• Financial management responsibilities for Australia based customers, i.e. billing and debt collection• Trained customers and sales staff in use of application• Developed and maintained support and infrastructure processes for customer programs• Maintained relationships between New Zealand and Australia support and management teams to ensure alignment of product knowledge and sharing of best practices• Established systems e.g. JIRA for maintenance and tracking of customer system requests including processes for support Show less

In this role, I was technical lead for program launches and provided technical support ongoing. • Technical lead on the below client program launches• Starbucks Customer Voice France Launch• Canadian Tire Retail Full Program Launch• Princess Auto Re-design• Mark’s Full Program Launch• Red Robin Employee Engagement Program• Development and maintenance of Customer Surveys• Coordination of URL Re-directs with IT• Set-up of FTP profiles and File Processor for… Show more In this role, I was technical lead for program launches and provided technical support ongoing. • Technical lead on the below client program launches• Starbucks Customer Voice France Launch• Canadian Tire Retail Full Program Launch• Princess Auto Re-design• Mark’s Full Program Launch• Red Robin Employee Engagement Program• Development and maintenance of Customer Surveys• Coordination of URL Re-directs with IT• Set-up of FTP profiles and File Processor for Eblast Campaigns• Design and Implementation of basic reporting suites• Prepared and Completed the design of advanced reporting products• Chaired weekly client meetings:• Risk and Issue Management • Review of work stream timelines Show less

Melbourne, Australia

Responsible for full administration of weekly meetings, project scope and work stream, whilst also conducting analysis and reviews with stakeholders to ensure the full success of the Pricing re-structure project. • Chaired weekly work stream meeting, which involved dependency management, risk and issue management, manging timelines and minuting actions.• Conducted analysis and preparation of data for presentation to project sponsor• Assisted with the development of project scope… Show more Responsible for full administration of weekly meetings, project scope and work stream, whilst also conducting analysis and reviews with stakeholders to ensure the full success of the Pricing re-structure project. • Chaired weekly work stream meeting, which involved dependency management, risk and issue management, manging timelines and minuting actions.• Conducted analysis and preparation of data for presentation to project sponsor• Assisted with the development of project scope and completion of project charter document • Assisted in the development of work stream project management plan (PMP)• Review and development of project test strategy and test plans• Development of project schedule key milestones • Updated and maintained work stream schedule• Led identification and development of stakeholder analysis• Led identification and development of the project work stream communications plan• Maintained the risks and issues register and participated in weekly program review sessions• Conducted UAT in accordance with test plans and remediated defects• Conducted requirements gathering workshops with key stakeholders• Prepared business requirements documentation and followed through with associated signoffs• Prepared ad hoc reports and presentations as required Show less

Melbourne Area, Australia

Melbourne Area, Australia

Melbourne, Australia

Melbourne Area, Australia

Melbourne Area, Australia

Melbourne Area, Australia

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General

Diploma: Project Management, Project Management

Certificate 4: Project Management, Project Management

Bachelor Of Communications, Communication And Media Studies

International Baccalaureate