J. Patrick Raftis Email & Phone Number

Hopewell Junction, New York, United States

North Salem, New York, United States

New Salem, Ny

- Monitor monthly billing reports from program managers before submission to Billing department- Utilize CHOICES system through OPWDD to ensure individual profiles are maintained and up to date, facilitate access to employees of CBS to have approved levels of access- Employ organization methods to standardize billing processes to help simplify process and limit errors that can lead to lost billing opportunities- Gain an understanding of all areas of the company and improve communications between departments to promote knowledge and understanding between areas with different prioritiesAdditionals:-Oversee ISS program-Track DDP2s across all programs to maintain form completion every two years.-Completed SCIP-R training in January 2020

Poughkeepsie, New York

- Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).- Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals- Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.- Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients- Onboard new customers through customer outreach- Establish trust with existing clients through proactive outreach regularly- Schedule preset appointments for the following week and hold appointments each week- Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)- Perform customer servicing interactions.- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.- Promote an environment that supports diversity and reflects the M&T Bank brand.- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.- Notary Public- Life, Accident & Health, and Travel Accident licensed (exp 3/22/2020)

Beacon Branch

Sales:-Research new customer opportunities using a variety of methods including site visits and online research.-Regularly exceeded quarterly sales goals. Top Sales Performance Q2 2013 and Q4 2015 for Rhinebeck Bank.-Submit and closed a variety of loans including; Home Equity, New and Used Auto, CD/Savings Secured, and Unsecured.-Create and maintain customer referrals to ensure prompt and accurate follow-up.-Cross-sell a variety of account types and available products to create extensive relationships with customers.Service:-Maintain and grow relationships with customers. This includes regular check-ins with customers to ensure current products are meeting their needs and explore cross-selling opportunities.-Interact with customer service issues in a variety of methods (in-person, email, and over the phone).-Monitor all necessary forms for new accounts and new loans to ensure accuracy.Operations:-Lead and conduct all monthly, quarterly, and annual audits for the branch. In all of that time, no exceptions have been found.-Implement changes to policy and procedure according to current regulations and standards.-Ensure vault and branch supplies are at desirable numbers.Management:-Lead teller team through monthly coaching and annual evaluations.-Implement and maintain development plans in accordance to teller goals and bank expectations.-Handle higher stress situations including; customer retention, collection accounts, and overdrawn customer lists.-Using team building skills, bringing staff together to work as a cohesive team for interrelated sales goals and branch goals.

Red Hook, Ny

Sales:-Regularly exceeded quarterly sales goals. Top Sales Performance Q3 2012 for Rhinebeck Bank.-Submit and closed a variety of loans including; Home Equity, New and Used Auto, CD/Savings Secured, and Unsecured.-Create and maintain customer referrals to ensure prompt and accurate follow-up.-Cross-sell a variety of account types and available products to create extensive relationships with customers.Service:-Maintain and grow relationships with customers. This includes regular check-ins with customers to ensure current products are meeting their needs and explore cross-selling opportunities.-Interact with customer service issues in a variety of methods (in-person, email, and over the phone).-Monitor all necessary forms for new accounts and new loans to ensure accuracy.

Controlled vault and teller line for my branch.Teller Line:-Serviced all customers-Completed all deposits from night drop/ATM-Maintained a cash drawer within company limits-Watched over all other tellers on the line to ensure productivity, adherance to limits, and proper knowledge of necessary functions and productsVault:-Completed regular shipping and ordering to maintain company limits-Kept vault balanced through daily exchanged of money-Handled all cash bought or sold by other tellersOperations:-Performed all audits on teller line, ATMs, and vault-Performed teller coaching and approved all reviews done by branch management-Took all required classes and product knowledge sessionsNotables:-Teller line differences were kept below acceptable standards-Never had a difference in the vault-Monthly, Quarterly, and Yearly audits for teller line, ATMs, and vault were perfect

Poughkeepsie, Ny

-Conducted all transaction types for walk-in and drive-up customers.-Provided customer service for personal and business accounts.-Assisted in night drop, ATM, and vault on a daily basis.-Completed all required training in order to improve my teller status.

Mba, Business, Global Business Management, 3.94

Activities and Societies: President's List for entire MBA programGraduated with honors.

Ba, Advertising, Creative Advertising, Business

Activities and Societies: AAF - American Advertising Federation - Competed in Fall 2005/ Spring 2006 National Student Advertising.

Business, Marketing

Activities and Societies: QU Radio