📌 Key Responsibilities: • Strategic Platform Management: Responsible for overseeing the technological platforms across all North American brands, ensuring reliability, scalability, and peak performance. • Program and Project Leadership: Spearhead multi-disciplinary projects and programs, from inception to completion, aligning them with organizational goals and stakeholder needs. • Application Lifecycle Management: Govern the planning, deployment, and ongoing support for business-critical applications, ensuring seamless integrations and future-readiness.📊 Value Delivery & Metrics-Driven Success • Cultivate a culture of continuous improvement by setting and monitoring KPIs, thereby demonstrating the tangible value that IT brings to the organization. • Implement data-driven methodologies to optimize efficiency and operational excellence, ensuring the ROI on technology investments.💡 Innovation & Digital Transformation • Lead the strategy and execution for digital and e-commerce innovation, focusing on consumer-centric solutions that drive revenue growth and market differentiation. • Pioneer incremental improvements and agile transformations, ensuring that our technology stack remains state-of-the-art and aligned with industry best practices.✅ User Experience & Stakeholder Engagement • Champion positive user experiences by implementing UX/UI best practices across platforms and applications, measured through user feedback and satisfaction scores. • Act as a relationship owner on behalf of IT for the business units, ensuring open communication and collaborative problem-solving.

As the Founder and Lead Consultant of Big Cat LLC, I spearheaded comprehensive project management and technology consulting services for an esteemed clientele, including high-profile names like Shiseido, CFR.Org, L'Oreal, Artis, and notably, Chanel. 📌 **Client Portfolio & Scope of Work**- **Strategic Digital Product Development**: Managed the full lifecycle of digital and e-commerce initiatives from concept to successful launch, delivering state-of-the-art solutions for clients.- **Business Assessments & Case Studies**: Conducted in-depth evaluations and crafted compelling business cases to support digital and technological ventures.---📊 **Project & Budget Management**- **ROI-Centric Execution**: Consistently delivered projects that provided value and met timelines and budgets, maximizing ROI for all clients.---💡 **Product Ownership & Team Leadership**- **Backlog Management**: As Product Owner, diligently managed backlog grooming and fostered synergy between project teams, leading products to market readiness.---📈 **Performance Metrics & Impact: Special Focus on Chanel**- **Phase 2 Website Consolidation**: Led the integration of Chanel's multiple brands into a unified website, streamlining user experience and operational efficiency.- **Apple Business Chat Integration**: Headed the implementation of Apple Business Chat to enhance customer engagement and support.- **Retail-to-Customer Shipping Solution**: Conceived and designed a novel shipping solution for Chanel that enabled direct shipping of products to customers from retail stores.---🛠️ **Skills & Expertise**- **Holistic Project Management**: Oversaw multifaceted projects covering areas like e-Commerce, Marketing, SEO, SEM, UX Design, and Software Development.- **Adaptive Approach**: Successfully catered to the unique requirements of both emerging startups and industry giants.

📌 **Core Responsibilities:**- **End-to-End Content Management**: Owned the complete life cycle of global content production, from conceptualization to delivery, leveraging both internal and external resources for optimal results.- **Quality Governance**: Instituted and maintained global content standards, ensuring uniformity and excellence across all e-commerce channels.---📊 **Operational Excellence:**- **Content Types**: Oversaw the development of a wide array of content deliverables, such as promotions, email templates, newsletters, and online outreach campaigns.- **Content Repository**: Managed Product Information Management (PIM) support and Asset Management, thereby ensuring seamless access and distribution of critical content assets.---🛠️ **Content Production:**- **Copy & Multimedia**: Authored, edited, and published a diverse mix of global content, including copy, images, and videos.- **Photography & Videography**: Planned, scheduled, and managed photo and video shoots, closely working with internal and external teams.---🗓️ **Strategic Planning:**- **Content Calendar Management**: Created and maintained a well-structured content calendar to ensure timely and relevant content deployment.- **Project Lifecycle Management**: Led content-related projects through every development phase, including concept, execution, edits, and troubleshooting.---🔄 **Iterative Learning & Adaptation:**- **Data-Driven Approach**: Employed a 'test and learn' strategy to continually adapt and iterate content, maintaining fresh and compelling stories, tools, and data assets.---🌐 **Local & Global Collaboration:**- **Local Market Support**: Provided essential support for local market content generation and coordinated with local content teams to align strategies.- **Development Team Liaison**: Collaborated closely with the development team to uphold site standards related to content.

-Managed product lifecycle digital products & tools that support sales-Utilized strategic insights and consumer data to craft positive customer experiences-Coordinated with marketing, creative, and IT teams to develop digital products & solutions-Initiate and lead application development with internal Technology & 3rd party vendors.-Perform UAT to ensure products met requirements & attend Scrum meetings-Managed project financials and coordinated with the Corporate Fiance Team, IT Services, and Senior Management in the efficient utilization of resources-Built iOS mobile application for Lancome sales teams to support assisted selling in store -Integrated Net Promotor Score consumer feedback funtionality into Lancome-usa.com-Delivered digital multimedia display experiences at Point of Sale to drive consumer traffic-Lead redevelop project for Lancome-usa.com recruitment pages

-Responsible for the development and integration of web services for the MAC brand-Managed full product lifecycle, as well as schedules, scopes of work and budgets for projects-Lead application development with internal technology team, as well as 3rd part vendors. -Developed products focused on improving the customer experience & modernizing operations-Lead development of web services and associated applications for retail enviornment-Managed team of 6 that reported to me, as well as 3rd party vendors and IT resources-Managed collection of business requirements and translated them into functional specifications-Reported directly to Senior Management, managed project financials, coordinated with PPO-Drove procurement by determining requirements for procurement team

-Responsible IT infrastructure development projects-Defined and directed project goals, objectives, critical success factors, milestones, and risks.-Developed estimates and project plans as well as managed development & QA teams-Worked closely with technical teams on assessing feasibility of ideas and brainstormed alternative approaches

-Managed client relationships and junior project managers-Created project plans, budgets and Statements of Work for Call Center Management software-Led and managed projects by working with Development and QA teams-Hired, trained, and reviewed project management & training staff