Patrick Ayers Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Diego, Ca, Us

- Provide timely technical support for customers and promote the most efficient use of MyCase software to manage cases, clients, billing, and calendaring. - Facilitate a queue of over 1,000 monthly email support requests and inbound calls. Use problem solving skills to troubleshoot various issues and questions that customers come across while using the software.- Guide customers through the implementation of third party integrations such as QuickBooks, Google, and Outlook.- Mentor newer customer success managers and promote the use of positive customer success skills in order to convey proper use of the software and troubleshoot software issues.- Host tutorial webinars for customers explaining the different features of the software.- Experience with softwares such as Salesforce, Desk.Com, and Google Apps.- Provide support for company website updates using WordPress.- Work directly with the engineering, product, and marketing teams to ensure that customers are receiving optimal service.- Excellent oral, written, and organizational skills in order to effectively manage time and conversations with with customers, colleagues, and executives.

Santa Barbara, California, Us

- Facilitate client success by implementing efficient usage of AppFolio Property Management software to manage their accounting, marketing and administrative tasks.- Mentor newer customer success managers and promote the use of positive customer success skills in order to convey proper use of the software and troubleshoot software issues.- Guide Customers through auditing their financial data to ensure proper accounting practices and compliance with various state auditor requirements- this requires strong attention to detail and understanding numerous financial reports including Income Statements, Balance Sheets, and Cash flow Statements.- Host tutorial webinars for customers explaining the different features of the software.- Experience with softwares such as Salesforce, Desk.Com, and Google Apps.- Excellent oral, written and organizational skills in order to effectively manage time and conversations with with customers, colleagues and executives.