• Generated and qualified over 4,000 organic leads via interpersonal relationships and page-based marketing on social media• Created and refined company website to serve as central hub for attracting and maintaining customer base• Established business relationships with insurance licensing, appointment, comparative rating, and CRM vendors, including FirstConnect, Agentero, EZLynx, Everquote, and Hubspot.• Negotiated high volume pre-qualified property casualty lead flow at $5/lead• Licensed in 11 states with appointments with 20+ carriers to maximize quoting potential

• Efficiently handled 10+ inbound customer calls a day for new business, endorsements, and other policy requests• Achieved a 100% call answer rate, 42% quote to policy conversion rate, 30% ancillary product attachment rate, and average brokerage fee amount of $100 for new business and endorsements• Sold an average of 3 policies per day in first couple of weeks, a record high for newly onboarded agents

• Coordinated with SMEs, the PMO, Product Owner, Engineering Manager, and the CIO to plan and execute multi-quarter projects.• Formed and managed several Agile/SCRUM teams to design and implement critical components of projects for initiatives such as quoting platform migration, comparative rater integration, new lines of business, and strategic planning process improvements• Facilitated business requirements meetings and did development planning for multiple projects in tandem• Created core documentation for technical and business planning structures and processes.• Utilized in-depth technical knowledge of product components to do business analysis and convert high level implementation requirements into actionable development work • Provided comprehensive training to company executives on the agile methodology and SCRUM approach to product development.• Created custom dashboards empowering team members to track and prioritize work.• Spearheaded the planning, design, logistics, and facilitation of a year-long technology transition development project.• Utilized technologies such as Jira, Confluence, Miro, Postman, SharePoint, Microsoft Office, Microsoft Teams, and Slack to plan, coordinate, facilitate meetings for, perform QA testing, and ensure on-schedule deployment of products which match all business requirements.

• Efficiently managed the projects for a team of software engineers, utilizing the Agile project management method and SCRUM framework to ensure the continuous deployment of high-quality features, improvements, and software fixes.• Oversaw the successful launch of the company auto product to the state of California and wrapped up all the development work in preparation for a future planned launch to Florida.• Utilized technologies such as Datadog, Figma, Jira, Airtable, Postman, and LucidChart to manage the design, development, QA testing, troubleshooting, and monitoring of software products.• Enhanced company stand up meetings to better capture core initiatives through the innovative use of product and engineering ownership to ensure the highest value work was prioritized.• Optimized development work and technical support through the revamp and comprehensive creation of documentation to ensure universal access to information on development processes, product use and troubleshooting guides, and standard operating procedures.

• Managed work for a team of QA testers in the business development and internal development departments, providing training and guidance to ensure testing was done thoroughly and efficiently• Developed new processes to overhaul QA testing procedures for pre-production and post-production test and monitoring work, which were applied across the whole company• Oversaw the comprehensive QA testing process of comparative rater integrations for CA and FL • Worked with the product and design teams to implement a more efficient framework for team collaboration and ensure quality assurance checks fully satisfied design and product requirements• Created new channels for teams to collaborate on shared objectives, ensuring that proper QA was done across all teams and the final products met expectations for post-production use• Worked with the production support team to create processes for handling of bugs and feature requests, and provided guidance and support on the investigation and resolution of issues encountered• Engaged with company partners on issues encountered in the use of their services, and investigated issues with API testing and data monitoring tools, provided solutions when possible, and reporting issues to the product team when appropriate• Spearheaded the creation of universally accessible documentation of all QA testing responsibilities, guides, processes, and results, accessible to everyone within the company

• Top ranked sales agent in all metrics:- Lead to sales conversion rate exceeding 50%- 30+ policies sold per week- Annual premium sales exceeding $3.2m- Over 150 5-star reviews in the Android and iOS app stores being mentioned by name in 2 years.- In 1st full year at company, was first ever to exceed 1,000 policies sold in a calendar year, on track to exceed 1,300 in second full year.- In first 4 months as a licensed sales agent, top ranked in policy sales, now #1 by a large margin.• Streamlined use of Salesforce, Slack, EZLynx, and other proprietary insurance carrier quoting tools to communicate with, compare rates, quote, and sell money saving policies to customers.• Collaborative use of Salesforce and Slack to communicate and share data with sales agents, CSRs, and management to facilitate policy sales, maintenance, QA, and data analytics. • Leadership, mentoring, and training of sales agents and customer service representatives concerning quoting, the sales process, carrier-specific questions, and field underwriting guidance.• The leading contributor to the company's internal sales wiki.

• Proficient use of Salesforce, Word, Excel, Outlook, SharePoint, and Remote Deposit Capture.• Creation and maintenance of a standard operating procedure and dozens of guides and templates.• Efficient and accurate at verifying, cataloging, bundling, and acknowledging receipt of donations.• Experienced and efficient processing of credit, debit card, check, and cash donations. • High level oral, written, and digital communications with donors, co-workers, and volunteers.

• Led and co-led shifts, ensuring callers remained motivated and focused in their calls, providing mentorship and targeted advice both collectively and individually.• Via Cybersource processing software, took down, verified, and processed the billing information (physical addresses, emails, and credit or debit card numbers) of donors.• Utilizing information from Campuscall and CADS, optimized the distribution of lists called, and provided personalized feedback to callers to maximize their performance.• Conducted list-specific trainings, and created and updated training packets

• Called UC Berkeley alumni to reconnect them with Cal and convinced them to donate.• Updated alumni about current events at UC Berkeley and updated their contact details.• Fundraised over $300,000 from over 1,300 University of California, Berkeley alumni.• Facilitated prospect development for alumni with a higher capacity to give through the Haas PQP program, a pilot so successful that we rolled out the pilot to several other units.

• Submitted articles reviewing and providing tips and tricks for using FOSS software and operating systems

• Submission of creative works such as short stories and poems, as well as advice on writing

• Assisted, transported, mentored, and tutored special needs adults in a supported living environment

• Bagged groceries for customers• Assisted the elderly and disabled with getting groceries into their vehicles• Answered all queries regarding the location and characteristics of grocery items• Created a comprehensive map of the location of grocery categories and store amenities, to assist with future training of employees• Swept and mopped floors at regular intervals, while observing safety precautions• Cleaned up any spill hazards in a timely fashion to ensure customer well-being

• Managed and monitored IT Portal operations, with an emphasis on client relations,presentation, and quality assurance.• Maintained a steady workload for the system administrator, business tech, andmultimedia managers, tracked and monitored the activities thereof, and ensured that allwork was done efficiently.• Regularly held two meetings per day, at 8:00am and 1:45pm• Issued and approved work order forms, referrals, work-based learning cards.• Evaluated, graded, and submitted work-based learning cards.

• Technical evaluation, support, and maintenance of MTC employee computers• Development and utilization of a support ticket (issue tracking) system• Deployment and/or maintenance of MTC hardware and software• Periodic systems security testing, cleanup, and defragmentation• Implementation of custom scripts, to achieve a high efficiency of task management• Production and backup of documentation concerning support ticket notes, fixes,alterations to system configuration, security suggestions, etc.

• Prepared and served a variety of foods and beverages at the concession stands of HP Pavilion events, and facilitated stand maintenance and cleanup.• Performed concessions-oriented duties, including the setup and maintenance of condiment carts, cooking and wrapping various food items, and serving beverages, including beer, coffee, and soft drinks. •Exceeded expectations in the handling of chores during closing time, including washing dishes, wiping counters and appliances, cleaning drains, retiring condiment carts, emptying and cleaning waste receptacles, sweeping and mopping floors, and scrubbing the cooking grills.• Actively worked efficiently in a teamwork-oriented environment, and served as a role-model and guide in the performing of daily responsibilities.• Demonstrated flexibility by accepting work outside the expectations of current position, doing cashier work when needed.• Checked the identification of people under 30 years of age ordering alcoholic beverages.• Bolstered company profits through dedication to the duties assigned.