•. Lead and train team to onboard new clients into the LeaseQuery platform using best practices regarding lease accounting standards (ASC 842, IFRS 16, and GASB 87)•. Assist team on configuration and customization of client instances to best fit needs on accounting practices•. Serve as a technical accounting resource amongst the team and managers when certain scenarios arose from specific leases or situations with customers by providing research and technical guidance•. Maintain a detailed and organized system to track teams project progress within Salesforce / Milestones•. Ability and willingness to think creatively and out of the box to improve and refine customer experience•. Respond and engage with team on best practices on client communication, presentation skills, and system aptitude

•. Assist customers with their questions and concerns by providing end to end resolutions regarding their Lease Accounting needs and ensuring that additional context is provided to empower the customer with the LeaseQuery system•. Fielded multiple inquiries from internal CSM’s when customers had questions on specific matters that the CSM’s were not able to address• Provide explanations to customers and assurances that the system was either behaving as intended or needed to have some changes made after analyzing what the system is doing and what the system should be doing•. Worked to assist internal resources to continuously update the Knowledge Base so that the system, the users, and the information we provide are all one cohesive unit when assisting customers on their Lease Accounting needs•. Researched specific accounting questions in the applicable guidance and worked with internal Technical Accounting Managers to ensure that my understanding and the resolution are aligned and successfully communicated to the customer

• Provide customer support and consultation on a new Lease Accounting ERP Software during a transition between Accounting Standards (840/IAS 17 & ASC 842/IFRS 16)• Collaborate in coordination with the Product Team to identify and help communicate product issues related to the application and new ASC 842/IFRS 16 Lease Accounting Guidance• Coordinate with Client Services Team and Management to ensure adherence to SLA requirements and internal advocates as the voice of the customer• Distill technical accounting concepts as it relates to the application to our Customer Success and Customer Service Teams in order to provide accurate service to our customers• Panelist for multiple Lease Accounting Monthly Webinars demonstrating accounting concepts, how they are performed in the application, and answering questions from customers• Advocate for customers who are in close periods and who encounter issues where end to end application and month end knowledge allows me to provide timely, thoughtful, and complete service.

• Monitor assigned portions of A/R Team Staff remotely as well as assisting with billings and collections of past due accounts• Analyzed and recorded transactions for corporate activity, including amortization of prepaid and accrual balances, foreign currency remeasurement and translation activity, benefits, p-card, capital project settlement and balance sheet allocations• Prepared over 40 balance sheet reconciliations per month ranging from the company’s retail sector to captive insurance entities associated with the risk management side of the company

• Preparing 1040, 1065, and 1120S-Corp returns with an emphasis on partnerships with activities related to real estate• Assisting with the preparation of retraining credit calculations and creating customized excel models to suite particular client needs • Maintain client relations and perform accounting and bookkeeping duties for small businesses utilizing QuickBooks with duties ranging from reconciliations to month end closings• Led many of the software training's for new hires and involved with the new hire software implementation processes

• Assisted with audits on corporate and non-profit entities. Responsibilities included bank reconciliations, payroll testing, cash receipt & disbursement testing, confirmations, and searches for unrecorded liabilities. • Prepared Individual, Partnership S-Corp, and Corporate tax returns utilizing ProSystems Tax.• Computed the amount of tax credit for companies that were eligible for Georgia’s Entertainment Industry Investment Act.