John Bowers Email & Phone Number

Tomball, Tx

Initiate proactive maintenance and issue resolution for hundreds of customers at numerous sites yearly for telecommunications and media conglomerate with $121B+ annual revenue. Perform issue triage, prioritizing events and tasks based on internal scoring system. Organize workflows to deliver on-time job completion. Determine acceptability of service by reviewing and confirming quality of service with applicable tools and troubleshooting analysis. Verify QA in alignment with company practices and professional integrity. Remain on jobsite during business partner review and initiate QC action steps. Communicate updates, escalations, and risk mitigation to Network Project Manager. Liaise with customers and cross-functional team members. Promote optimal customer satisfaction within framework of company protocols. Promptly answer emails and respond to internal communication. Support team members through mentoring and training. Operate proprietary software; report scope of work data into system.- Achieved fast-track promotion following successful tenure as Residential Installation and Service Tech with skill level increasing from top level 4 (coax) in residential field to top level 5 (fiber) in Network Maintenance role. - Used finely-tuned time management skills in balancing concurrent priorities with varying escalation levels requiring critical decision-making, mental dexterity, and technical expertise.- Displayed personal initiative in resolving issues, communicating situational analysis following visual inspection, and recommending subsequent action when change in scope needed.- Fostered collaborative relations with key business partners and department specialists on construction relocation, hyper builds, extensions, splits, or upgrades.- Gained respected reputation among peers as trusted information resource with a deep knowledge base.- Earned multiple awards, e.g., H.E.R.O Award, Quarterly Performance Awards (3x), and Monthly Performance Awards (6x).

Williston Basin Area (Bakken) | Houston, Tx

Oversaw 45+ start-to-finish design projects for energy technology company with 58K employees and $25B+ in annual revenue. Met with clients’ engineering team to discuss design work, including current and future possibilities. Provided planning and re-planning during design phase. Made scheduling plans and decisions. Served as technical communication liaison between customers, project leads, engineers, and state / local agencies concerning permitting, legal plat, and task logistics. Ensured accurate information processing throughout project lifecycle, including initial design, equipment needs, permitting, milestone targets, workflow processes, design updates, activity log updates, and situational reports. Designed three-dimensional wellbore constructs, controlling and monitoring permitting and workflows to final project approval and timely completion. Maintained cloud-based databases of live drilling backup and shared files.Served as point-of-contact and client company representative, also performing as team lead, safety and training advocate, and new hire mentor. Updated crew logistical duties. Monitored daily anti-collision analysis of active drilling wellbores by QC while updating calculated and corrected surveys using analytical tools. Reported on project’s progress to leadership team.- Held liaison role for in-house design on 45+ high-visibility projects; monitored tasks, reviewed risk variations, and promoted streamlined workflow processes from inception to completion.- Fostered collaborative relationships and coordinated communication with interdepartmental project leads, design engineers, and joint internal/external partners.- Embodied a proactive and adaptable mindset, consistently maintaining a poised and diplomatic demeanor in fast-paced, deadline-driven settings.- Instilled safety-first mindset by ensuring continual adherence to all Health, Safety, and Environment (HS&E) policies and procedures.

Williston Basin Area (Bakken)

Performed general equipment and rig maintenance, including rig floor cleaning, chipping, and painting for one of the largest land rig drilling contractors in USA. Worked alongside derrick hands. Maintained and lubricated equipment. Assessed ongoing viability of equipment for optimal operation and crew safety. Analyzed overall operation of engine / power room. Filed performance reports and reported issues along with resolutions. Served as first responder for emergency situations and evacuation procedures. Held Crew Safety Advisor role.- Demonstrated ability to initiate new installations and changes in service with minimal supervision while adhering to applicable codes, requirements, company procedures and safe work practices.

Williston Basin Area (Bakken)

Assisted in assembly, disassembly and transportation of machinery and equipment for global leader in drilling and well services. Completed general rig and equipment maintenance. Facilitated issue triage and resolved within fast-paced environment to achieve minimal disruption to scheduling goals and performance milestones. Inspected safety equipment. Assisted derrick hands. - Initiated crucial tasks focused on optimal equipment and machine readiness, delivering status and safety reports to derrick hands and supporting continued equipment workflow.

Belvidere, Il

Executed carpentry task for prominent, family-owned construction company specializing in carpenter contracting and building material manufacturing with divisions in Florida, Illinois, and North Carolina. Read and interpreted technical drawings and blueprints to comprehend structural or architectural construction specifications. Selected and procured required materials for construction projects. Delivered framing, installing sub-structures support, and interior / exterior finishing work. Maintained ongoing awareness of project schedule, material needs, and customer satisfaction. - Coordinated with supplier on material accountability and various product selection based upon predefined blueprints, drawings, and specifications. - Exercised knowledge of commercial and residential framework designs, working equally successfully with traditionally-built structures and advanced / pre-fabrication framing.

Led 8-member team, ensuring welfare, safety, training, and deployment readiness. Oversaw demilitarized zone security utilizing heavy weapon overwatch during air assault operations and deployment. Held responsibility for VIP and heavy convoy security through hot zones. Served as maintenance and readiness manager of platoons’ motor pool vehicles. Ensured operational excellence for all scheduled monthly training exercises and mission readiness. - Managed inventory and stock of 200+ pieces of communication equipment, machinery, tools, and weapons during monthly scheduled training exercises.- Gained lifelong leadership skills along with values of discipline, high-level integrity, and staunch work ethic.- Received multiple performance commendations, including Exceptional Effort and Merit Award, Certificate of Achievement, and Good Conduct Award.

Bsit, Information Technology

Coursework toward Bachelor of Science degree.

A.A.S, It Data Security, Networking