Jessica Burke Email & Phone Number

Raleigh, North Carolina, United States

As a leader in Emerging Talent development, I direct a team of managers to coach 100 new hires annually, ensuring their successful progression through customized development programs. I design highly tailored training programs across diverse roles, achieving a 4.8 CSAT rating and enhancing stakeholder investment. My initiatives include piloting the global integration of the MindTickle eLearning platform, which improved accessibility and user engagement. Additionally, I collaborate with… Show more As a leader in Emerging Talent development, I direct a team of managers to coach 100 new hires annually, ensuring their successful progression through customized development programs. I design highly tailored training programs across diverse roles, achieving a 4.8 CSAT rating and enhancing stakeholder investment. My initiatives include piloting the global integration of the MindTickle eLearning platform, which improved accessibility and user engagement. Additionally, I collaborate with stakeholders to create a globally consistent onboarding and cross-skilling framework for Technical Consulting Engineers, with the goal of enhancing customer satisfaction and promoting long-term talent mobility. Show less

Raleigh, North Carolina, United States

I managed a talent development pipelined designed to support non-traditional candidates pursuing technical careers, coaching 160 candidates annually through a rigorous training program focused on CCNA networking fundamentals. This program was the first phase of a one-year pipeline, blending live, self-paced, and hands-on training to equip candidates with the networking knowledge necessary to pass the CCNA certification exam and advance to the next phase. I adapted the in-person… Show more I managed a talent development pipelined designed to support non-traditional candidates pursuing technical careers, coaching 160 candidates annually through a rigorous training program focused on CCNA networking fundamentals. This program was the first phase of a one-year pipeline, blending live, self-paced, and hands-on training to equip candidates with the networking knowledge necessary to pass the CCNA certification exam and advance to the next phase. I adapted the in-person curriculum to an eLearning format during Covid-19, maintaining continuity. Additionally, I partnered with stakeholders to address business needs, reduce costs, and enhance the technical skills of successful candidates. Show less

Chapel Hill, Nc

In my role as a Program Manager at UNC Executive Development, I led the delivery team to ensure a first-class customer experience for executive-level clients. Collaborating with cross-functional teams, vendors, and faculty, I designed client-facing websites and immersive experiences, managing client contracts, budgets, and onboarding processes.

Chapel Hill

I facilitated the delivery of 50 highly customized, executive-level programs annually, collaborating closely with clients, faculty, and conference staff to ensure a seamless participant experience. Additionally, I restructured the inventory management process, resulting in a $35,000 reduction in overhead surplus.

Greater New York City Area

In my role as a Client Services Associate at FMA, I coordinated the delivery of 130 programs annually to enhance non-profit operations. I managed a $800,000 project for a NYC-based organization, supporting youth and community service providers. Additionally, I led operational projects including CPE accreditation oversight and designing program websites.

Greater New York City Area

In my role as an Events & Volunteer Coordinator at Alzheimer's Foundation of America, I produced and facilitated fundraisers, conferences, and receptions to increase awareness and provide care for individuals with Alzheimer’s disease. Collaborating with cross-functional teams and stakeholders, I ensured seamless event execution and designed programs for teenagers and college students impacted by Alzheimer’s disease.

Hempstead, New York, United States

In my role as Resident Director at Hofstra University, I oversaw a team of Resident Assistants and Graduate Assistants, managing a large residence hall and fostering engaging connections through Living Learning Communities. I led training sessions to develop staff skills and represented the University in disciplinary matters and emergency response.

Hempstead, Ny

In my role as the Coordinator of Marketing and Special Events at Hofstra University, I oversaw all aspects of departmental marketing to ensure accurate information was provided to customers in line with University policy. I coordinated staffing and volunteers for 14 admissions events each academic year, including parent info sessions. Additionally, I launched and developed content for departmental social media pages to enhance student engagement.

Hempstead, Ny

In my role as Resident Director at Hofstra University, I led a team of Resident Assistants and oversaw a residence hall for Honors College students. I managed a budget, collaborated with faculty, and served on an emergency response team, ensuring a safe and engaging living environment for students.

Masters, Higher Education Administration

Bachelors, English, Journalism & Creative Writing

Activities and Societies: ----------- ♦ Resident Assistant; 2003 - 2005 ♦ News Editor, The Montclarion; 2003 - 2005 ♦ 2nd Place, News.