Jim Bush Email & Phone Number

Greater New York City Area

Counsel and support the new CEO of American Express.

Greater New York City Area

Responsible for American Express consumer business outside the U.S. and all global bank partnerships, leading a renewed commitment to customer centricity. Turned GNICS into the fastest-growing division of American Express. Responsible for $6B in revenues, $300B spending volume, $4.5B operating budget, and 5,000 employees across 22 proprietary markets and 130 countries. • Delivered 9% growth in spending volume, 12% A/R balances, 7% growth in revenue, and 16% in pre-tax income CAGR from 2015• Launched the Country Management Model, a market-level operating model integrating all lines of business together under one strategic growth plan• Drove the digital agenda, accelerated mobile and digital growth, developed new products and services, acquired record-level new customers, accelerated growth in online spending, and delivered increased market share

Greater New York City Area

Led the company’s global customer servicing operation, implementing a purpose-based mission of customer service excellence that reenergized global employees. Oversaw $2.1B operating budget and 20,000 employees. Promoted to lead U.S. Customer Service business, then role expanded to include global operations, card processing, and credit and fraud management. • Led cultural transformation of world-class, global service organization that increased customer satisfaction over 100% while reducing costs by 20%• Updated technology infrastructure, improving operating margins by 50%• Awarded eight consecutive J.D. Power & Associates awards for Highest Customer Satisfaction for Credit Cards in the U.S., and numerous awards worldwide

Provided stability and grew the business in the aftermath of 9/11, SARS, Tsunamis and other regional crises.Increased business volumes by 45%, loans by 66%, revenue by 45%, and profits by 75%. Developed and launched new products that fueled growth; negotiated major partnerships with key airlines and financial institutions.

Managed business alliance relationships for partner-based card portfolios including Delta, Costco, Starwood and Hilton. Created and built high-growth organization increasing revenues 40% and card spending 36%. Developed new card products for partner-based card portfolios. Restructured industry-leading Membership Rewards program lowering operating margins by $25M, while enhancing its value which drove increased card spending by 50%.

Conceived and launched Blue From American Express® and the Centurion Card (black card). Negotiated new co-branded relationship with Costco and re-launched Delta SkyMiles® card which led to a record level of 2MM+ new card acceptances in first year (growth of 50%). These innovations now account for 80% of new card acceptance.

Identified and created new business/growth opportunities including a business enterprise of alternative lending that provided credit to unbanked, credit-challenged populations generating $200MM additional revenue.

Wilmington, Delaware

Had positions of increasing responsiblity across the bank conluding as the Chief Operating Officer in 1994 -1995..

Graduate Studies In Business Administration, Finance

Bachelor Of Science (Bs), Accounting, Cum Laude

Activities and Societies: Inaugural member of the Rider University College of Business Administration Hall of Fame 2018