Juan Pablo Espinoza, Mba Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Provincia De Lima, Peru

• Responsible for the transformation projects portfolio of Crediscotia, aligned to sells goals and time to market delivery
• Project planning, organization and management, following the customer journey from start to finish.
• Responsible to create and update Rules and regulations for the company
• Responsible of Governance for the TI initiatives portfolio in the company, aligning resources to strategy goals
• Responsible of Governance for New Initiatives Risk Assesment, leading and supporting other teams

Montreal, Canada Area

• Responsible for the acquisition of clients in the software development area
• Representative of the company in business meetings
• Manage and develop new strategies to achieve contracts
• Business commercial intelligence development

Lima, Peru

• Plan an effective management of recovery through other alternative communication channels such (SMS, email, IVR, letters).
• Manage business and financial goals and objectives.
• Lead and develop strategies to reach out to customers to communicate the state of their business situation, their obligations and demand payment.
• Manage 10 professionals to manage the collection and quality management.

• Plan, organize, direct and control all project activities under the Lean Manufacturing methodology, from conception to implementation.
• Responsible for the achievement of the goals set in the project, by the standards of time and quality.
• Manage communications and maintain relationships with internal and external collaborators.
• Coordinating a project team of 5 professionals.
• Participate in project steering committees.
• Coordinate and training employees about new processes.

• Responsible for the creation, development and optimization of retail banking process, SME sector.
• Develop processes, delivered according to set deadlines.
• Manage deliverables.
• Responsible for project quality.

Lima, Peru

• Courses: Organizational Design & Processes; Operations Management
• Responsible of the Chair of the academic undergraduate education, development classes
• Based on a dynamic learning and training concept of knowledge itself
• Focusing on current trends in organization, strategy and processes applied in real practical cases.

• Managing a portfolio of clients in the SME sector, with significant sales and customer services.
• Accomplish monthly portfolios goals (US $ 2,000,000), as well as quality standards and achieving competitive goals.
• Provide high quality customer service.
• Maintain and grow the customer portfolio.

• Business risk analysis, through the evaluation of the real movement measured in the field and the preparation of client's financial statements.
• Obtain minimum levels of late payments and significant production business.
• Lead an evaluation credit team.
• Attend monthly board meetings on the analysis of late payments.
• Accomplish deadline analysis time of four days for each company.

Risk assessment, qualification and approval of personal banking products (credit cards, consumer loans, vehicle, masters). Managing exclusive banking products and premium placement with good results and low levels of delinquency.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Master Degree

Activities and Societies: Vice-President of Latin American Student Association of Laval University

Master, Marketing And Commercial Management

Dissertation titled “Marketing Plan for Sony - Cybershot Line, Barcelona”, 2007. Published in EAE Business School, Barcelona, Spain.

Master'S Degree, Marketing And Commercial Management

Double degree with EAE Business School

Economista, Economics