Hired, as part of the Cinch digital transformation, to rebuild the QA department from the grounds up, incorporate test automation best practices and institute lean process across the software development agile life cycle. Implementation of test automtion techniques such as consumer driven API testing using PACT and Mock servers for AWS microservices, APIs, and Mendix low code front end applications, including a native iOS and Android mobile app.

Provided leadership to ensure that the quality assurance processes for the Envision Physician Services Software Development Life Cycle (SDLC) and related areas of the technology division are maintained and followed according to compliance policies (HIPPA, ITIL & SOX)The scope of the position involves managing a team of 25 onshore and offshore QA Analysts, QA Automation and Performance Engineers in an Agile/SCRUM environmentReduced the manual testing by 95% for the processing of EDI/HL7 records certification by integrating Selenium automation scriptsEstablished test automation and performance testing methodology for 10 applicationsManaged yearly audits for SOX and HIPAA compliance and remediationMentored, coached and review employee’s performance and provided constructive feedback to keep them engaged and productive thought tough changes and company restructuring. Department overall retention ratio was 95% in 5 years.• Devised strategies to gather regular feedback and information from numerous sources to effectively validate and supervise performance of any product quality on an ongoing basis • Piloted upload of billing system in Windows Azure cloud for performance testing purposes• Restructured the QA team to best support Agile/Scrum transformation through mentoring and coaching• Managed automation and performance testing efforts increasing testing coverage through regression testing and CI/CD• Managed test automation process for EDI and HL7 data verification, which reduced manual testing by 95%• Developed analysis and design-level application guidelines and contributed to work product definition, including use cases, acceptance criteria, state transition diagrams, sequence diagrams, and rule catalog• Reported systems quality through standardized metrics to upper management

Took on the responsibilities of the Change Management process and made key improvements to better track production changes and reduced production risks and failures.Created and provided timely reports, root cause analysis and risk mitigation for SOX compliance yearly audits.

Interviewed, hired and managed a team of 7 Software Test and Build Engineers responsible for the Quality Assurance and software deployments of Acquinity internet marketing software solutions.Instituted the QA and Release Management practices from the grounds up.Responsible for ensuring quality processes were in line with the technical vision of the CTO and senior architects. Drove continuous monitoring, test automation and other quality initiatives in support of business goals and improved quality through standardized metrics.Understood the business priorities and worked with various stakeholders to achieve ongoing improvement within the software development cycle.Integrates with other teams throughout the software development life cycle (SDLC) in support of documenting and improving custom software applications.Reported directly to the CTO.

Manage the SQA and Release Management team for Alorica CRM, B2B, B2C and Telecom applications for their global customer call centers around the world.Lead the Release Management team and incorporated lean processes to reduce cycle time and improve efficiencies for the overall deployment processes.

Conducted quarterly security testing and the management of PCI/PA-DSS certificationsKept the team focused on the current sprint goals , removed roadblocks and impediments as to keep the team on trackLead the sprint planning, backlog grooming, stand-up meetings, monitored velocity and burndown to minimize risks and keep the process moving alongWorked with the Product Owner, provided a check and balance between getting more done and maintaining high quality and efficiencyIntroduced selected engineering practices and tools to help ensure that each iteration is potentially shippable

Responsible for the quality assurance, testing processes and test automation of three retail flagship software applications, Ecometry (Direct Commerce ERP), Nextor (POS) and Blue Martini CRM (e-Commerce, Clienteling, Direct Commerce and BI). Sported and lead the Agile transformation for the e-Commerce and Clienteling Web applications

IT Quality Assurance ManagerResponsible for leading a team of 30 QA Engineers and managing the development and execution of quality assurance practices to ensure the quality of new features, fixes and software releases, proper application testing coverage, performance testing of all internal IT software projects such as Siebel implementation, Oracle upgrades, ADT.com, Mercury ITG and legacy systems upgrades. Responsible for hiring, mentoring, budgeting and project planning for new project initiatives, interfaced with project managers, end users, business analysts, developers, senior management, finance and Master Black belts to meet company, budget, goals and project deadlines.Lead the integration of employees, consultants; in onshore, offshore and near shore QA teams to substantially reduce costs.Managed the quality and testing expectations of the IT leadership and the business community during the testing delivery life cycle.

Lead the testing activities and Quality Assurance practices for a $12M software implementation of a convergent billing system for the third largest telecom company in South America, Bogota, Colombia (ETB). Provided testing guidance to a team of 10 QA and BA resources. Provided on demand demos of integration progress and major application functionality to C level executives.Selected and instituted automation and performance to reduce cycle time and increase software quality.

QA and Performance Manager for a telecommunications billing software.Managed a team of 12 resources onshore and nearshore. Managed the the overall activities of the software testing, automation and performance activities. Responsible for identifying and hiring top resources. Created, standardized and implemented quality techniques and methodologies to improve application quality, performance and introduced test automation to reduce cycle time.

Design and institution of a data driven test automation framework for regression testingConstruction and maintenance of automation and manual test scripts to reduce regression testing time and increase coverage